CRM software (Customer relationship management) is becoming a critical business system sitting at the heart of operations, rather than simply a sales or customer contact tool.
It is ultimately about enhancing the customers experience with your company.
We have worked with thousands of customers across the UK in developing and implementing CRM solutions to provide businesses with a truly integrated solution. At TSG we believe in supporting you to create a ‘CRM culture’ within your business... after all, an accurate CRM system is a great foundation to building on successful customer relationships.
With a team of highly skilled CRM specialists and various industry sector implementations under our belt, we are confident in providing the best impartial advice and delivering the best CRM system.
Embracing CRM and making it part of your business 'culture' will help your organisation and staff thrive. Imagine - fully documented customer information at the click of a button in one central place.
Too good to be true?
Read on to see how we have recently helped OCN North East Region (OCNNER), an Awarding Organisation and registered Charity, who adopted new CRM technologies and saw the benefits instantaneously.
The Charity needed to replace its old system to improve customer relationships and user experience, and approached TSG for help. Our CRM experts recommented Microsoft Dynamics CRM.
Dynamics CRM offers a rich set of functionality for nearly all areas of a business including Sales, Marketing, Customer Support and Resource Scheduling. OCNNER needed a central management system and an easy-to-use system with the flexibility to adapt to changing needs - Microsoft Dynamics CRM was seen as the perfect fit due to its development with ease of use in mind, and has always aimed to work the way its users do.
'TSG has provided the expertise and support necessary to enable us to plan, prepare and implement a system which has proved its worth immediately'