Concentrix have published a new case study

The latest CRM case study from Concentrix considers Omnichem’s implementation of GoldMine Premium Edition.

Omnichem is one of the leading chemical distributors in the UK, supplying a wide variety of chemicals to a range of different sectors. Omnichem source chemical products from reputable UK and International manufacturers. They also blend chemicals to meet customer’s specific requirements.

Before implementing GoldMine, Omnichem relied on a paper based system which meant that staff often had to carry around copious amounts of paper. Not only was this system inconvenient, it was inefficient and significantly increased the likelihood of error.

Through implementing GoldMine Premium Edition Omnichem have been able to increase the efficiency and effectiveness of their operation. Amongst other things, Omnichem have been able to eliminate their reliance on the paper-based reports, quickly, accurately and efficiently respond to customer enquiries and also manage their sales process more effectively.

To view this CRM Case Study in full; please visit the Concentrix website.