Refreshing changes to Sage CRM pricing and licensing structure

Although pricing and licensing changes are not normally good news, the recent adjustments Sage UK has made to Sage CRM are surprisingly different! Sage has seriously changed its licensing model for Sage CRM. The new price structure offers greater flexibility, choice, and above all, it can save you money. This makes the product a strong competitor on price against other CRM solutions which don’t have the features and functionality Sage CRM provides.

The new price structure and licence costs are a strategic shift for Sage, which implemented the changes from 1st July 2009. Here’s a summary of how it now works:

You can now buy single licenses, rather than bundles

OK you're thinking, “So what?” Well, this change is significant. In the past, irrespective of how many users you had, you could only buy licenses in bundles of five. Effectively this meant companies had to pay for licences even when they didn’t have the users to accommodate them. It wasn’t always a major issue because many businesses like to have a few spare licences in stock for new starters or extra users. But as times get tougher and businesses only want to spend exactly what they need to, buying single licences as and when you need them makes good sense. This change also reduces the entry cost of Sage CRM and also makes the cost of adding additional users much less.

You can now have concurrent licensing

Concurrent licensing offers real benefits to many businesses. It means that Sage CRM can be allocated between users with more flexibility, and can keep the overall cost of ownership right down. Other CRM providers have offered concurrent license pricing for some time as it simply suits some types of organisation. What’s more, you don’t have to have concurrent licensing if you don’t want to – you can still choose named-user licensing if that suits your business better.

There are two types of licence now available

Sage has created two different types of licence for Sage CRM– Standard and Advanced. Although the Standard license has slightly less functionality, it provides companies with a new alternative which can lower costs even further.

Let’s face it, Sage CRM is incredibly feature-rich and not all businesses will use the whole product. Both standard and advanced licenses have exactly the same core or base functionality, and exactly the same sales functionality. With the standard licensing option however, you do lose a some of the marketing features (campaign management, marketing reports and outbound call management), the whole of Sage CRM’s customer service functionality, and a couple of add-on functions (the CTI connector and web self-service toolkit).

For a full comparison of the differences between Sage CRM standard and advanced licensing options, please see our Sage CRM Licensing Factsheet.

For more information about Sage CRM or the changes to the pricing and licensing structure, please contact Concentrix on 01509 410500 or email info@concentrix.co.uk.

Concentrix is an Accredited Sage Business Partner.

Comments

[James]

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