Like the majority of industries in the UK, the printing industry is extremely competitive and is often ultimately driven by price. What’s more, advances in technology mean that competition is no longer purely UK based. You are probably thinking, “Well, when competition is so fierce, how am I going to win any business?” Well, the answer may well lie within a CRM or ERP Solution.
CRM software can help printing companies by:
- Providing a centralised location for all customer data – improving the transparency of customer information
- Reducing duplication of effort
- Empowering employees with knowledge
- Increasing management reporting ability
All of these benefits will significantly improve a printing company’s efficiency, effectiveness and ultimately the level of customer service which they provide.
Concentrix provides the best in breed CRM solutions including Microsoft Dynamics CRM, Sage CRM and FrontRange’s GoldMine.
More than CRM
Another option which printers can consider in the attempt to improve their efficiency, effectiveness, customer service and ultimately profitability, is an ERP solution. Concentrix provides the Sage 200 suite, which is a mid-market ERP solution. Sage 200 helps automate and bring together all the key processes in each area of a printing business, so rather than having to run separate unconnected pieces of software to manage different areas of your company, Sage 200 enables you to control all of your main business processes from within a single software suite. In other words, Sage 200 is a fully integrated business management software solution.
To find out more about CRM or ERP solutions, contact Concentrix on 01509 410500 or email [email protected]
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