Have you looked at the Concentrix CRM knowledge base recently? The latest post is the top ten do’s and don’ts for CRM success, and we’re adding articles of interest all the time.
All articles in the knowledge base are original – they’re written by experienced and qualified Concentrix consultants or our partners. CRM technology itself is rapidly developing and changing. The advent of ‘Social CRM’, the growth of hosted CRM, cloud computing, integrated solutions and ‘xRM’ (where the ‘x’ means ‘Anything’ - it’s not just about customers anymore) and increased computing power all mean CRM projects can become even more far-reaching and complex. That’s why the knowledge base is steadily growing. As well as this blog, we hope the knowledge base will help keep you up to date and informed about latest developments in CRM.
Concentrix also has a variety of whitepapers and pdf downloads. Most of these are available on request; however some are also available for download direct. For example, the CRM knowledge base includes Security for your Finance and CRM Software - A non-technical introduction on how to ensure your systems are protected from the ever prominent security threats, and Sage CRM – Standard and Advanced licences compared. The smaller accounts and ERP solutions knowledge base includesthe popular Concentrix whitepaper “Integrated Finance and CRM Software: How Sage 200 Improves Business Efficiency by combining Finance and CRM Solutions”.
If you have any suggestions or ideas for articles or whitepapers you would like Concentrix to develop, or any other questions or queries about CRM, accounting, business management or ERP solutions, please don’t hesitate to contact us!
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