All companies in every industry strive to increase the long-term profitability of their organisation, safeguarding its future success. However this can be difficult, especially when different departments have varying ways of recording customer information and communications.
Data is the key for every organisation irrespective of the sector you work in and this has resulted in an increase in the popularity of Customer Relationship Management software. Customer Relationship Management is a way of improving business efficiency. It is all about keeping existing clients when attracting new customers.
Sage CRM is based on industry leading technology and with over 5.5 million implementations worldwide, it is extremely popular. Sage CRM enables you to quickly analyse, manage and synchronise sales, marketing and customer care across all points of contact, essentially it is designed to encourage better business practices.
Benefits of Implementing Sage CRM
Sage CRM brings many benefits to an organisation including:
It Brings information together - Sage CRM keeps all-important information in one place. It brings all information from Sales, Marketing and Customer Service and Finance providing a complete view of customers.
Manage Customer Interactions More Effectively – Sage CRM helps you keep a firm track of all your communications, irrespective of what form they are in.
Easy to Use CRM Software – Sage CRM has an intuitive user interface, making it easy to use and increasing the chance of higher user adoption.
Marketing Automation – Sage CRM provides a single source of information to help you run more targeted marketing campaigns.
Sage CRM Planner
There are often instances within businesses when meeting are double booked or someone isn’t where they are supposed to be at the right time. However, although Sage CRM stores all the information needed, it can be difficult to see the information without drilling down into each individuals calendar. However, Concentrix has developed the Sage CRM Planner to provide complete visibility across organisations and make double booked meetings a thing of the past. The planner is a reliable, web-based application which sits within Sage CRM. The planner enables users to see all communications and tasks in their Sage CRM system, in a graphical view over a specific period of time. Users can specify the timescale and can also customise the solution so they immediately understand which tasks are in progress.
Benefits of the Concentrix Sage CRM Planner
- Presents communications in a graphical context over a specific period of time
- It provides a state of the art user interface but still maintains the same look and feel of Sage CRM
- Enables effective allocation of resources
- Has quick search functionality
- Can be customised to individual user preferences
- Having all you information stored in one place is critical for developing employee knowledge which ultimately enables you to deliver an improved customer service. Essentially the Sage CRM planner will help you run your business more effectively.
Concentrix Membership Management System
The key to any sporting organisation is its members. However, manually processing memberships can be a time consuming job. This can result in membership applications going missing or the wrong information being entered into the system as a result of human error. This can have implications on the member, especially if they want to enter a competition and because their information has been entered incorrectly they do not meet the prerequisites.
Concentrix has developed a membership management system based on Sage CRM which improves the efficiency and effectiveness of clubs and sporting organisations through increasing the consistency of member information as well as access to it. The Sage based membership management system has also made it easier for membership organisations to administer and run their sport. In addition the system has a variety of tools and functions which help clubs to build stronger relationships with their members.
Sage 200 CRM
Within the Sage 200 suite, there are two modules which come as standard, these are:
- Sage 200 CRM
- Sage 200 Financials
Within Sage 200 the CRM module is exactly the same as the standalone module. However through implementing the fully integrated solution Sage 200 will provide one unified data set for both the front office and back office functions.
Both the Concentrix Sage CRM Planner and Membership Management solution work with Sage 200 CRM.
Need more information?
For more information about any of the Sage CRM solutions provided by Concentrx, or for help and advice on selecting the solution which is right for your business, please do not hesitate to contact Concentrix on 01509 410500 or email [email protected]
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