There’s a great article that’s just been published over on the dynamics community website. It's by Michael Park, Corporate Vice President of Microsoft Business Solutions. Here’s the link: Customers Choose Microsoft Dynamics When Investing in Business Applications.
It's always valuable to get a view from senior Microsoft staff, and Michael’s article gives some interesting figures and market information supporting what we’re finding in the UK and what we’re also hearing anecdotally. This is that the release of Microsoft Dynamics CRM Online followed by the release of Microsoft Dynamics CRM 2011 for on-premise deployment is having a major impact on the CRM market.
Many economies across the world are starting to recover from the downturn and experts have predicted optimistic results for the software industry and business applications, especially in the CRM software sector. Microsoft is experiencing this first-hand, with double-digit growth for Microsoft Dynamics CRM. Since the release of Microsoft Dynamics CRM Online, the new cloud version of the product just a few weeks ago, literally tens of thousands of organisations and individuals from around the world have started using the software.
The article describes how many large organisations have switched to Microsoft Dynamics CRM Online from competitor products, such as Salesforce.com. For example, Century Payments switched from Salesforce.com to Microsoft Dynamics CRM Online to achieve around $300,000 in annual savings. That’s quite a saving! The switch took just two weeks and in only six months, the new system helped the company to triple their number of sales agents, from 50 to 160. And as well as using Microsoft Dynamics CRM Online for lead management, they found the product so flexible they're now using it to support other business needs.
If you get a chance to read the full article, please let us have your comments and tell us what you think. Many businesses are switching to Microsoft Dynamics CRM Online and getting 100% user adoption, better lead handling and finding that the solution fits their business processes much better, while at the same time saving up to 50% per month in costs. And of course, the integration with Outlook is unrivalled; Microsoft Dynamics CRM works directly within Outlook!
If you're in the UK, you can trial Microsoft Dynamics CRM Online free for 30 days (it's a no obligation trial). There’s also an introductory price offer of only £22.75 per user per month, and significant cash-back offers for businesses switching from products such as Salesforce.com and Oracle to Microsoft Dynamics CRM Online. So if you’re using Salesforce.com, Oracle or other cloud-based CRM solution, it’s worth taking a look at Microsoft Dynamics CRM Online.
Concentrix is one of the UK's leading independent CRM specialists, so if you work for a UK organisation and need more information about switching to Microsoft Dynamics CRM, how to set up a free trial of Microsoft Dynamics CRM Online or for general help and advice, please contact Concentrix.
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