CRM UK - the official blog of the CRM specialists at TSG

Next Concentrix Customer Surgery 12th April

Listening to our customers, and making sure you have a regular chance to talk directly to our business software and IT experts is all part of the Concentrix service.

Our next Customer Surgery is on Tuesday 12th April 2011. If you’re a customer, we would love you to come along! The Customer Surgery gives you the opportunity to spend an hour with one of our CRM software, Accounts, ERP, IT infrastructure or Business Solutions Specialists completely free of charge.

You can ask our team about anything ranging from your existing system, to software upgrades, tips, advice and future developments. Anything you want really. It also gives us a chance to hear your views and listen to your feedback.

Before you attend the surgery, we do ask that you tell us the topic area or areas you would like to talk about in advance. This helps us ensure we allocate the best subject matter expert for you and you get the best out of the appointment.

The Concentrix customer surgeries are really popular. So far this year we’ve had a lot of queries about Microsoft Dynamics CRM 2011, CRM in the cloud, and Microsoft Dynamics CRM Online. We've also had questions about the latest release of Sage CRM, and we'll be happy to update you on this exciting new release. We’ve only got a few slots left in the customer surgery so please get in touch quickly if you want to book a place this quarter.

Date: 12th April 2011

Location: Concentrix Head Office, 20 Granite Way, Mountsorrel, Leicestershire LE12 7TZ

To book your one hour slot, either email [email protected] or call 01509 410500 by Monday 7th April.

Please note to attend the surgery you have to book a place first. Please don’t just turn up, the surgeries are always fully booked!

If you can’t make this customer surgery, the next one is scheduled in July.

Looking for a New Job in IT? The Latest Job Vacancies at Concentrix and Why You Should Apply!

Here at Concentrix, we’re continuing to grow despite sometimes tough economic conditions. If you take a look at the latest vacancies at Concentrix, you’ll see some new positions are available. Our order book is looking great, and in line with our expansion strategy, we’re still taking on additional staff to meet the increasing demand for our products and the wide range of professional services we offer. In fact, in just the last couple of weeks we’ve had staff join us in our Marketing department, our Cloud Services Team, and our IT Infrastructure Sales Team. We also have an additional CRM Consultant starting with us shortly.

It doesn’t stop there though. Take a look at our website and you’ll see we have a vacancy for a SharePoint Business Development Manager. We’re also looking to recruit in to our extensive development team, and have a number of job vacancies for C#/ASP.NET Developers to join the staff at our head office in Loughborough.

Concentrix is a great place to work. If you have the skills, experience and attitude to work for us, here are some quotes taken directly from a recent Concentrix staff survey which illustrate why you should apply:

“Even though I have only just recently joined the Concentrix team I can already see what a great working environment it is to be in. So far all the staff here at Concentrix have been really considerate and supportive in helping me to land my feet firmly on the ground. In the short time I’ve been here it’s been clear to see that at Concentrix your thoughts and opinions matter.” – Richard, Sales

“I’ve worked in large organisations where you are simply just a number. At Concentrix, people have the opportunity to make a huge contribution to the way the business operates.” – Paul, Operations

“The people within the company are all willing to go the extra mile for one another, and hard work is always recognised. There is a clear strategy for moving both the company, and myself as an individual forwards. The management are always striving to take us forwards, and as a result I am given the opportunity to grow.” Leigh, Sales

“Concentrix has a great 'Team Spirit' and everyone is willing to lend a helping hand to each other. Concentrix also coaxes and allows staff to perform to their best ability as well as a great list of benefits”

“Unlike some employers Concentrix has a good working environment with up to date equipment as well as a good HR/H&S department to ensure staff are well treated and cared for.” – Amanda, Finance and Admin

So, if you’re looking for a job at one of the UK’s leading independent CRM and ERP software and IT specialists,  check our vacancies regularly. We rarely use agencies and have more jobs to come. And if you need more information, don't hesitate to contact Concentrix!

Concentrix Customer Satisfaction Survey - Have You Completed Yours?

If you’re a current Concentrix customer, you should have received an email asking you to complete our 2011 Customer Satisfaction Survey. If you haven’t clicked on the link to complete the survey yet we’d be really grateful if you could do so!

Here at Concentrix we regularly review and assess the service we provide and look at ways of improving the experience we offer. And as one of the UK's leading customer relationship management specialists, we do a lot of work to make sure our own customers are happy with the products and services we provide. We think we’re doing OK, but we need your feedback. Whatever you have to say, positive or negative, will help us deliver the best possible service and achieve a great customer experience the next time you use us.

If for some reason you haven’t received the survey request, or if you feel a colleague is better placed to answer the questions, feel free to forward the email to them to allow them to participate. We genuinely value your opinions and use your feedback to develop future strategies, tactics and initiatives.

We look forward to receiving your responses!

Sales and Marketing Apprenticeship with Microsoft at Concentrix

My names Jordan Wheat I’m 17 from Leicestershire. I have recently just left full time education to pursue a career in Sales and Marketing via a Microsoft apprenticeship at Concentrix.

Before I started the Microsoft Apprenticeship with Concentrix I browsed the different options out there for me and attended a number of interviews for different Sales and Marketing roles. I wanted to make sure that I made the right decision that would put me in the best position for a successful career in Sales and Marketing in the future as this is an area of which I have a real raw passion for.

After being interviewed by Concentrix this decision was made easy as they stood out to me as the most attractive option purely because of their professionalism which really merited the company. Although the interview was formal it was far from an interrogation scenario and I gained the impression that Concentrix had my best interests at heart. They explained clearly what the Microsoft course entailed and informed me of what an exciting opportunity it would be.

Since working for Concentrix alongside my Microsoft apprenticeship I have received help, support and advice in abundance. Everyone at the company is pro-active in their selected roles and are always helping each other which creates a great team environment which in my opinion is why the business is successful. My Microsoft course is explained to me clearly and I am always in the loop on the different targets that I need to hit. The team at Concentrix are always willing to sit down and talk me through my work if I don’t understand it and try to incorporate relevant work so that my I increase my knowledge in the workplace.

I realise how fortunate I am to have the opportunity to gain crucial work experience with one of Microsoft’s top partners as well as working towards a nationally recognised qualification with Microsoft accreditations. There’s not a lot more I could ask for in terms of helping me set myself up on successful career path and make myself an attractive prospect to future employers.

Even though I am still in the early stages of my apprenticeship I could definitely see myself staying with Concentrix in the long run as for the short time I have been here I’ve been truly impressed. I would definitely recommend a Microsoft Apprenticeship such as my own to someone who was in my position as I believe it gives you a competitive advantage.

As the Economy Recovers, Organisations are Choosing Microsoft Dynamics When Investing in Business Applications

There’s a great article that’s just been published over on the dynamics community website. It's by Michael Park, Corporate Vice President of Microsoft Business Solutions. Here’s the link: Customers Choose Microsoft Dynamics When Investing in Business Applications.

It's always valuable to get a view from senior Microsoft staff, and Michael’s article gives some interesting figures and market information supporting what we’re finding in the UK and what we’re also hearing anecdotally. This is that the release of Microsoft Dynamics CRM Online followed by the release of Microsoft Dynamics CRM 2011 for on-premise deployment is having a major impact on the CRM market.

Many economies across the world are starting to recover from the downturn and experts have predicted optimistic results for the software industry and business applications, especially in the CRM software sector. Microsoft is experiencing this first-hand, with double-digit growth for Microsoft Dynamics CRM. Since the release of Microsoft Dynamics CRM Online, the new cloud version of the product just a few weeks ago, literally tens of thousands of organisations and individuals from around the world have started using the software.

The article describes how many large organisations have switched to Microsoft Dynamics CRM Online from competitor products, such as Salesforce.com. For example, Century Payments switched from Salesforce.com to Microsoft Dynamics CRM Online to achieve around $300,000 in annual savings. That’s quite a saving! The switch took just two weeks and in only six months, the new system helped the company to triple their number of sales agents, from 50 to 160. And as well as using Microsoft Dynamics CRM Online for lead management, they found the product so flexible they're now using it to support other business needs.

If you get a chance to read the full article, please let us have your comments and tell us what you think. Many businesses are switching to Microsoft Dynamics CRM Online and getting 100% user adoption, better lead handling and finding that the solution fits their business processes much better, while at the same time saving up to 50% per month in costs. And of course, the integration with Outlook is unrivalled; Microsoft Dynamics CRM works directly within Outlook!

If you're in the UK, you can trial Microsoft Dynamics CRM Online free for 30 days (it's a no obligation trial). There’s also an introductory price offer of only £22.75 per user per month, and significant cash-back offers for businesses switching from products such as Salesforce.com and Oracle to Microsoft Dynamics CRM Online. So if you’re using Salesforce.com, Oracle or other cloud-based CRM solution, it’s worth taking a look at Microsoft Dynamics CRM Online.

Concentrix is one of the UK's leading independent CRM specialists, so if you work for a UK organisation and need more information about  switching to Microsoft Dynamics CRM, how to set up a free trial of Microsoft Dynamics CRM Online or for general help and advice, please contact Concentrix.