The TSG Support Desk will be operating over the festive period at the following times:
We would like to wish all our customers a very Merry Christmas and Best Wishes for 2012!
Posted at 09:59 AM | Permalink | Comments (0) | TrackBack (0)
Since its launch in the UK last January, Microsoft Dynamics CRM Online, the cloud version of Microsoft’s popular CRM solution, has been available at the discounted price of only £22.75 per user per month.
But all good things must come to an end. Concentrix TSG has had confirmation direct from Microsoft that on December 31st 2011 the price of Microsoft Dynamics CRM Online will revert to its standard price of £29.50.
So why choose Microsoft Dynamics CRM Online as your cloud-based CRM software solution? Here’s just a few reasons:
If you’re thinking of signing up for Microsoft Dynamics CRM Online, as long as you do so prior to 31st December 2011, you will receive the introductory rate for 12 months. What’s more, any further users you add to that contract after 31st December will also be at the same introductory rate*.
So in other words, if you want the discount, you really do need to hurry! Contact Concentrix TSG for more information.
*Terms and conditions apply, contact Concentrix TSG for full details
Posted at 05:27 PM in Cloud computing, CRM Software, Microsoft Dynamics CRM, Microsoft Dynamics CRM Online | Permalink | Comments (0) | TrackBack (0)
Are you making full use of Sage 200’s Business Intelligence functionality? If you’re a Sage 200 user, you will benefit from our Sage 200 Business Intelligence (BI) training course. Certain information about your business can remain hidden unless you have the right software to unlock it. Using Sage 200 for BI helps you to quickly and efficiently analyse data and make better, more informed business decisions.
The powerful module helps you to analyse data and view customer information including key trends and seasonal changes. Eighty five pre-defined reports are set up and ready to go, which makes it easy for you to extract data straight away.
If you’re using Sage 200 version 2009 and above, you’ll probably find that the BI module is set up and ready to use. However, it’s always best to check with your Sage business partner to see if your version is compatible.
The next training course is taking place on Thursday 26th January 2012 at our office in Mountsorrel, near Loughborough. Lunch is included and if you’re an existing Sage 200 customer, we can offer you the course at a special discounted price of only £199+ VAT. Places are limited, so bookings are on a first come, first served basis.
We keep class sizes small so that you receive high quality teaching and guidance. Full training documentation is also given to take away and keep.
To book your place on the course, or to find out more about Sage 200 BI, please contact Concentrix TSG or call 01509 410500.
Posted at 04:05 PM in Business Intelligence, Sage 200 | Permalink | Comments (0) | TrackBack (0)
On Tuesday 29th November, we’ll be exhibiting at iT Showcase in Doncaster. If you are looking to implement a new CRM or ERP system, it’s worthwhile coming along to get some expert advice.
The software exhibition is helpful whether you are in the early stages of your project, or if you are simply looking to switch support partners. Whatever it is, iT Showcase is the ideal exhibition to help.
As a CRM and ERP specialist, Concentrix TSG offers Microsoft Dynamics CRM and Sage CRM, two of the most powerful CRM solutions on the market. Sage 200 and Microsoft Dynamics NAV are strong ERP solutions, and Microsoft Dynamics CRM provides ‘out of the box’ integration with Microsoft Dynamics NAV for in-depth customer analysis. Concentrix TSG also provides a one-stop shop for IT infrastructure and support.
Our experienced consultants will be demonstrating Microsoft Dynamics CRM on the iPad, so make sure to pop along to the Concentrix TSG stand! Doors open from 10am until 2pm at Doncaster Racecourse.
If you can’t attend the show and would like more information, please visit the Concentrix TSG website or contact us directly.
We look forward to seeing you on 29th November!
Posted at 04:03 PM in Business Intelligence, CRM Software, ERP software, Microsoft Dynamics CRM, Microsoft Dynamics CRM Online, Microsoft Dynamics NAV, Sage 200, Sage CRM | Permalink | Comments (1) | TrackBack (0)
The next business software seminar for members of Concentrix TSG’s Professional Partnership Programme (PPP) is being held on Thursday 8th December. The event will give you information about the PPP and an overview of the latest products and services available to help you and your clients.
The morning will include demonstrations of Sage CRM and Sage SwiftPage, along with Sage Mobile for the iPad! Our Sage specialist will also be discussing the Business Intelligence module for Sage 200. Representatives from Sage will also be joining us to answer any questions.
The Concentrix TSG PPP is free to join, but only applies to organisations supplying complementary products and services to those of Concentrix TSG. There’s no pressure or obligation to refer clients to us, but if you do there is a selection of thank you benefits to choose from!
The seminar is taking place at our office in Mountsorrel near Loughborough, and lunch is included. So if you would like to attend or are interested in joining the partnership programme, please contact Concentrix TSG.
Posted at 12:34 PM | Permalink | Comments (0) | TrackBack (0)
Microsoft Dynamics NAV is a highly flexible ERP solution. It's also one of the most powerful, cost-effective and robust business management solutions available. The latest version, called Microsoft Dynamics NAV 2009 R2, was released towards the end of 2010 and has already proven popular with a wide variety of businesses.
While it Microsoft Dynamics NAV is often a good fit for medium and large organisations, it’s also a good fit for smaller businesses. In fact, Concentrix TSG has a client using it with just one-user! However, sometimes we come across people in smaller businesses that, for some reason, believe Microsoft Dynamics NAV is an enterprise level product and only suited to organisations with tens or hundreds of end-users.
To help smaller businesses get started with Microsoft Dynamics NAV, during the latter half of 2010 and the first half of 2011, Microsoft ran two promotions. These were primarily aimed at getting smaller businesses on board with the product. The promotions, which enabled businesses implementing Microsoft Dynamics NAV for the first time to buy three licences for one UK pound, or in the case of the second offer buy three licences for the price of one, were genuinely exceptional and offered outstanding value. They enabled a number of Concentrix TSG clients to save significant amounts on initial software costs.
We had a lot of interest in both these offers and they enabled us to help several businesses get started with Microsoft Dynamics NAV. However, anecdotal feedback inferred that while these promotions offered outstanding value, they were available for a relatively short time period.
The Microsoft Dynamics NAV licence price and structure mean you can keep costs to a minimum and grows your ERP system as your business grows. However, changing your ERP solution, or implementing one for the first time, is a major business decision. People, businesses and organisations need enough time to research, plan and assess their options.
So, at the start of this month Microsoft announced a new offer to UK organisations considering changing their existing ERP solution to Microsoft Dynamics NAV or just starting out with proprietary ERP software. The offer, called the “Give Me Five” promotion, allows businesses to buy five Business Essentials or Advanced Management licences for just £1800 (UK pounds).
This is a significant financial saving and makes Microsoft Dynamics NAV exceptional value compared with other ERP products in its class. It provides smaller businesses with a realistic, low risk way to get a quality ERP system implemented within their organisation.
One of the key differentiators of this latest offer is that it runs until next summer (June 2012). This gives plenty of time for any business to thoroughly consider their options and not feel rushed in to making a decision.
Note this offer is only available to new customers that haven't previously bought licenses from the Microsoft Dynamics ERP product range. There are also other terms and conditions that apply.
Concentrix TSG is ‘product agnostic’: we will only recommend an ERP solution if we feel the product meets your aims, objectives, budget and requirements. This could of course be Microsoft Dynamics NAV, or it could be a different solution such as Sage 200. If you’re a UK business and want to find out if you’re eligible for this latest Microsoft Dynamics NAV offer, for more information or if you have any other questions about ERP software, please contact Concentrix TSG.
Posted at 03:38 PM in ERP software, Microsoft Dynamics NAV, Sage 200 | Permalink | Comments (0) | TrackBack (0)
Most people in business are familiar with the phrase “It costs more to gain a new customer than to keep an existing one”. And, despite the advances in marketing technology, digital marketing and social media, it’s a phrase which is still true.
In a tight economy, with the results and return on investment of each marketing campaign more important than ever, it’s essential to use your CRM software to analyse and develop your existing customer base. What’s more, satisfied customers are one of your most powerful marketing tools: there’s still nothing stronger than genuine personal recommendation, and keeping your existing customers happy will in itself help you generate more business.
Customer retention is important, but account management is a specialist role which takes training, time and dedication. So, if you’re going to invest time and resources in keeping customers, it’s good practice to regularly use your CRM software to do a quick check on which customers you actually want to keep.
Not all customers are equal. In fact, there may even be some that you’re better off without. For example, the ones who are consistently late payers, frequently giving you ‘reasons’ why they haven’t paid and taking up resources in your admin, accounts or even legal departments.
Then there’s the terminally dissatisfied. No matter how hard you try, they’ll find a problem. No matter how much time, energy and resources you devote to them, the scenario will just keep repeating itself, and the cost of servicing particularly difficult customers can outweigh their value to you.
Modern CRM software products such as Microsoft Dynamics CRM or Sage CRM are incredibly powerful with a wide range of features and functions. You can use the tools within these applications to run in-depth analysis of your customers. But, to keep it simple, if you suspect a particular customers is using up more resources than their current or potential value, take a quick look at the communications, service calls, cases, activities and history logged against them. Comparing these with past and forecast spend will soon tell you whether you need to review their contracts or service agreements, or even consider gently dropping them.
At the other end of the scale are your key accounts or best customers; the top few per cent that deliver a significant part of your revenue. Those customers that are more profitable because they spend more than most, that are easy to service and generally pay on time. Typically the Pareto Principle or 80-20 rule is quoted (meaning 20% of your customer’s deliver 80% of your revenue) but there’s no hard-and-fast rule. It depends entirely on your business and sector.
Whatever the ratio, you can easily find out who those customers are using your CRM software. You can look at what they bought, how often they’ve bought, how much work went into each sale, the cost of each sale, and most things in between. You can either look at each account or customer ‘manually’, or run advanced searches or set up (or ask your business partner, or in-house CRM expert if you have one to set up) a report.
If you have a CRM system which links with your accounts or ERP system, you’ll be able to analyse this in even more depth, such as payments history or credit status. Microsoft Dynamics CRM, for example, provides 'out of the box' integration with Microsoft Dynamics NAV. This enables significant productivity improvements through the interaction between front and back office in any organisation, and helps you get a clear view of your best (and worst) customers. Similarly an integrated system, such as Sage 200, which includes a CRM module as a ‘foundation module’, links CRM functionality directly to your other key processes such as manufacturing, project accounting or a retail system. And if you have a business intelligence module or data visualisation tool, the results can be even more detailed.
Posted at 04:34 PM in Business Intelligence, CRM Software, ERP software, Microsoft Dynamics CRM, Microsoft Dynamics NAV, Sage 200, Sage CRM | Permalink | Comments (1) | TrackBack (0)
In the UK, Microsoft Dynamics NAV is Microsoft's leading Enterprise Resource Planning (ERP) and business management solution for small and medium-sized organisations. It's a highly flexible product, with a wide range of sector and process specific configurations and add-on applications.
Since the start of this month, two powerful add-on applications have been available for Microsoft Dynamics NAV 2009 which users can download from Microsoft’s Customer Source website. Before you download or implement either product, we strongly recommend you contact Concentrix TSG or talk to your Microsoft Partner of Record.
You’ve probably already heard of Zetadocs from the company Equisys. Zetadocs is a well-known family of products that improve document handling and management for a range of ERP and business software solutions.
Zetadocs Express for Microsoft Dynamics NAV works as a document management module within the ERP programme. Available for free download since 1st September 2011, this add-on application makes it easier for Microsoft Dynamics NAV users to store, find, access and send files and documents. It helps everyone work more efficiently - saving time, money and resources.
Because Zetadocs Express for Microsoft Dynamics NAV uses Microsoft SharePoint Online, you need to have a subscription to Microsoft Office 365 for it to work. Once it’s up and running, you’ll be able to keep documents associated with Microsoft Dynamics NAV records, such as scanned invoices, letters, delivery notes, emails, faxes and other documentation in a central location. It also has a range of features such as drag and drop, approval and ‘save and send’ as pdf.
The second application that’s also been released is a business reporting tool called Jet Reports Express for Microsoft Dynamics NAV from Jet Reports, Inc. This tool uses Excel to provide a quick and easy way to produce high quality reports using the data contained in Microsoft Dynamics NAV.
There are various ways to get use Microsoft Dynamics NAV for business intelligence. Because Jet Reports Express for Microsoft Dynamics NAV uses Excel, which most people are familiar with, it’s easy to use and requires minimal user training. It also means you can use all of Excel’s features and functions on your data.
There are over twenty report templates included with Jet Reports Express for Microsoft Dynamics NAV. These are for use throughout your organisation – from sales and marketing to accounts and senior management. The templates look great, provide a professional presentation for your data, and help others identify and understand the information in your reports. You can also of course adapt these reports yourself to meet your specific requirements or personal preferences. And don’t forget the price - it’s free!
So if you’re looking to improve your document management or business insight using Microsoft Dynamics NAV, to find out if Zetadocs Express or Jet Reports Express are right for your organisation, or for help getting the applications up and running, please get in touch. We’re a leading UK Microsoft Dynamics NAV business partner.
Note: to download either Zetadocs Express or Jet Reports Express for Microsoft Dynamics NAV you need to be on a current Business Ready Enhancement Plan.
Posted at 09:24 AM in Business Intelligence, ERP software, Microsoft Dynamics NAV | Permalink | Comments (0) | TrackBack (0)
Are you looking for a new job in the IT industry? Well, you may be in luck! Concentrix TSG is looking for a range of people to join the Midlands office, near Loughborough. Instead of dwindling in the economic climate, we’re still growing and have more staff than ever. In the past few weeks alone we’ve had 6 new starters join our Operations and Sales teams.
Some of the positions available include a Business Development Manager for our Midlands region, as well as a Project Manager and CRM Consultant.
Concentrix TSG is a great place to work and we pride ourselves with the good relationships we have with our customers.
Concentrix TSG is a very positive and happy place to work, with a real sense of community. All departments work well together and staff are always supportive of one another. Professional development and training is also encouraged by HR and the management team.
As independent CRM and ERP specialists, we look for positive and logical thinking people. So, if you think you’d fit in well, visit our job vacancies for full details!
Posted at 05:14 PM | Permalink | Comments (0) | TrackBack (0)
Concentrix TSG's next Sage 200 User Group is on Wednesday 19th October at our offices in Mountsorrel, Loughborough. If you’re a Concentrix TSG customer that uses the Sage 200 software suite, we’d love you to come along! If you haven’t received your invite already, it should arrive in the post shortly.
As usual, we’ll be joined by experts from Concentrix TSG and Sage. We’ll be discussing ways you can further improve your business with Sage 200 and get the very best from the software, we’ll bring you up to date with news from Sage and Concentrix TSG, and provide the opportunity to network with other Sage 200 users. And of course we’d like you to stay for a buffet lunch and a chat afterwards!
Change in User Group Format
For this Sage 200 User Group, we’ve taken on board feedback from previous sessions and have changed the format slightly. This time, we’re including an ‘open forum’ in the second half of the morning. This will give you the opportunity to put questions about Sage 200 to a panel of Sage and Concentrix TSG staff, as well as an open discussion within the group.
We hope the forum will stimulate discussion in a number of areas, so we do ask that you submit questions beforehand. Questions could be about the products future development, technical issues, or ‘how to’ type queries, what's new in Sage 200 2011 – whatever you want to ask!
When you receive your invite to the Sage 200 User Group, you’ll find there’s space for questions on a Faxback form included with your invite. Please submit your questions by Friday 7th October.
Getting Started with Sage 200 CRM
As well as the open forum, a product expert from Sage will be showing how Sage 200 can increase your turnover through its CRM module, Sage 200 CRM. Front and back-office integration is one of the key strengths of Sage 200, so if you need to get started with CRM, this session will be invaluable. What's more, if you have colleagues interested in CRM (CRM software is a hot topic for Marketing, Sales and Customer Service professionals) we’d love them to come along too! If they’re interested, please add their names to your registration form (this is included with your invite).
Other Changes to the Sage 200 User Group
Here’s another change. After our Sage 200 2011 Launch Event last June, several delegates said they would like the opportunity for a chat with their Account Manager. So, if you would like a meeting after the User Group, please get in touch and we will schedule one in after lunch. Please note time is limited so these meetings will be on a ‘first come, first served’ basis. We’ll do our best to fit you in, but if we can’t fit you in on the day, we’ll arrange a meeting another time. This can either be at Concentrix TSG offices, at another TSG office local to you, or we’ll come and visit you.
How to Register
To register for the Sage 200 User Group, to submit your forum questions or arrange a meeting with your account manager, please submit the faxback included with your invite, or use the email address provided on the form. You’ll also receive an agenda with your invite, and of course if you need any further information please don’t hesitate to get in touch. We look forward to seeing you on the 19th October!
Please note these Sage 200 User Groups are currently open to Concentrix TSG customers only (space is limited so we have to give clients priority). However if you’re not a customer and this is of interest to you, please let us know – you can call us on 01509 410 500 or email [email protected].
Posted at 01:49 PM in CRM Software, ERP software, Sage 200, Sage CRM | Permalink | Comments (1) | TrackBack (0)
