CRM UK - the official blog of the CRM specialists at TSG

Concentrix Christmas Customer Surgery

Our next customer surgery is on Friday 12th December, at our head office in Mountsorrel.

The surgery gives our existing customers the opportunity to have an hour’s consultancy completely free of charge. You can talk to our experts about anything, whether you need more information, help or training. All you need to do is provide us with an agenda of what you want the hour to cover.

And with Christmas fast approaching we will be providing some Christmas themed refreshments, so why not come and join us for a mince pie!

To book your place at the Customer Surgery, or if you have any questions please contact us on 01509 410500 or email [email protected]

Concentrix to exhibit at Technology for Marketing and Advertising Event

Once again, Concentrix is attending Technology for Marketing and Advertising (TFM&A) at Earls Court. TFM&A  focuses on business solutions for Marketing Professionals and will be held from 24th – 25th February 2009 in the South Hall.

Concentrix exhibits at very few events these days. However, TFM&A is an outstanding event in terms of quality of exhibitors, seminars, organisation and attendees. Last year we exhibited with Sage and the feedback from Concentrix staff as well as attendees we met at the stand was excellent. It was great to meet so many people interested in CRM, discuss the latest developments in marketing and marketing technology, and generally catch up with such a wide cross-section of the marketing profession.

This year we will be working with FrontRange, so please come over to the FrontRange stand and have a chat!
Over 200 suppliers are exhibiting at TFM, and this year there are 55 free seminars scheduled covering CRM, Data and Digital Marketing which you can attend, plus much more. The event is an ideal opportunity to discover which software is right for you.

If you are interested in visiting the event, it is free to attend and you can register by clicking here.

Concentrix Christmas Customer Surgery

Our next customer surgery is on Friday 12th December, at our head office in Mountsorrel.

The surgery gives you the opportunity to have an hour’s consultancy completely free of charge. You can talk to our experts about anything, whether you need more information, help or training. All you need to do is provide us with an agenda of what you want the hour to cover.

And with Christmas fast approaching we will be providing some Christmas themed refreshments, so why not come and join us for a mince pie!

To book your place at the Customer Surgery, or if you have any questions please contact us on 01509 410500 or email [email protected]

Concentrix Open Day: “Integrated Business Solutions”

Concentrix is holding an Open Day in February 2009.

As you may be aware, Concentrix acquired Leicestershire computer systems and business solutions provider Taylor Made Technology (TMT) back in 2007. After a settling in process,  TMT staff moved to Concentrix head office and the companies fully merged, trading as Concentrix Ltd, in September 2008.

The merger process has been extremely and has taken Concentrix from strength to strength and has extended our offering considerably.

As well as an integrated business, Concentrix now offers comprehensive integrated business solutions.  So, it’s the perfect opportunity to hold an Open Day – all about an integrated company and the range of products and services we provide.  There will be tours of our office, introductions to our staff and a real chance to show you how we operate. In addition we will be offering a half hour consultation completely free of charge.

Throughout the day there will be a whole host of events including demonstrations from our key suppliers, the list of which is unconfirmed at the moment, but is likely to include key individuals from FrontRange, Microsoft, Sage, Tableau and CommuniGator.

We will be publishing an agenda for our Open Day shortly. However, if you have any suggestions as to what you would like us to include in the day or if you have any questions, please do not hesitate to contact us on 01509 410500 or email [email protected].

 

Disastrous December looms for hundreds of companies

 As house prices fall, energy prices rise and consumers curb their spending habits considerably, hundreds of companies nationwide are beginning to feel the pinch. BT is the most recent to join the likes of Virgin Media and Yell in cutting jobs in an effort to reduce costs. Vicky Redwood, an economist from the consultancy Capital Economics said, “Unemployment is set to peak in 2010.”

The impact which the downturn in the economy is having is significant. With numerous companies reducing working hours and hundreds of people being made redundant, all companies irrespective of size are feeling unnerved.

Mervyn King, the Governor of the Bank of England said, “Britain has entered a recession that will be deeper than had previously been anticipated, with growth set to fall as far as 2 per cent.” Subsequently, businesses are looking for security. It is in times like these when your existing customer base becomes your life line. It is imperative to keep your customers happy; after all, it costs more to obtain new customers than it does to retain existing ones.

So what can a small to medium sized businesses do to protect their future? Through implementing a Customer Relationship Management system (CRM) you can manage your whole business operation, from Marketing to Customer Service and everything in between. A Customer Relationship Management system correctly deployed will bring significant benefits to your business with minimal disruption. CRM can improve your effectiveness, efficiency and customer relationships which will ultimately increase your bottom line.

Concentrix is a leading independent CRM and business solutions specialist located in Leicestershire, UK. Concentrix have helped hundreds of companies improve their customer relationships through implementing Customer Relationship Management solutions.  They provide the best in breed solutions including FrontRange GoldMine, Sage CRM and Microsoft Dynamics and their product agonistic approach ensures that you will get the solution which is right for your business.

Through storing all of your customer information in a centralised database, you will be able to increase overall knowledge and enhance the level of customer service provided. Thus, enabling you to prevent your staff from working in silos and subsequently run your business more effectively.

Implementing a Customer Relationship Management solution now will  provide you with all the information you need to increase customer satisfaction and help your company successfully makes it through to the end of the current credit crisis.

There's a variety of CRM case studies available for download on the Concentrix website which provides examples of successful CRM implementations.

HP has awarded Concentrix with Preferred Partner status.

HP has awarded Concentrix with Preferred Partner status.

At Concentrix we are extremely proud of the achievement as we are one of only 250 partners in the country to attain such a status.

In order to become a preferred partner we had to meet HP’s criteria in certain areas such as Training, Certification and Turnover.  We also had to complete and pass a series of exams.

This premier status enables us to offer our customers a higher level of specialisation. Additionally, we can assure our customers that they are dealing with a knowledgeable and professional company who really know the HP range of products.

Do you want a review of your GoldMine system?

If you are a Concentrix customer and you have been using GoldMine for some time, we would like to pay you a visit to formally review your system.

The review will help us to understand your needs better. It will also enable us to respond to your support queries more efficiently. Additionally we will be able to check that your system is working properly and identify possible improvements.

The review is completely free of charge and is part of our continuing commitment to supporting our customers.

To arrange your review, or for more information, please contact Concentrix 01509 410500 or email [email protected]

The Tableau Difference

At Concentrix we believe that Tableau software will change the way you look at and interpret data.

Concentrix is a key distributor of Tableau within the UK. We can connect the software to the live data in your CRM System, Accounts System, Marketing Software or Excel spreadsheet.

Tableau is different from other business intelligence software for a variety of reasons:  It’s easy to use, if you can use Excel, you can use Tableau. It is also intelligent, so will help you display data in a way which will help you find the answers you need. Additionally it’s extremely cost effective.

Tableau is far more than a business intelligence solution.

·         It’s a unique application which can help decision makers work up to 20 times quicker.

·         It is easy, fast and powerful.

·         It can take data from a variety of complex data sources and display it in a way which is easy to understand.

For more information about Tableau, contact Concentrix on 01509 410500 or email: [email protected]

CRM improves your green credentials.

In today’s business environment, companies are increasingly looking for ways to conduct business in an environmentally friendly way. In a climate where only the fittest survive, businesses need to take every opportunity to improve their competitive advantage - CRM can do this by enhancing your efficiency, effectiveness and your green credentials. 

Through implementing a CRM system you can dramatically reduce your company’s carbon footprint. Remote Access system such as Sage CRM and Microsoft Dynamics CRM, mean your staff can access your company’s data from anywhere in the world providing they have an internet connection. Therefore, reducing the need for travel and consequently substantially reducing your company’s total carbon emissions.

Additionally, CRM eliminates the need for copious amounts of paper within the workplace as all information and communications are held within a centralised database. With CRM your company can run a paperless operation.

At Concentrix we provide a whole variety of CRM solutions and we take a product agonistic approach.

To find out more about the CRM solutions provided by Concentrix, please contact us on: 01509 410500 or email [email protected].

Concentrix can now meet all of your IT needs.

Since integrating with Taylor Made Technology (TMT), Concentrix has significantly increased its buying power.

The result? We can make huge savings on hardware which we’ll pass directly onto you. At Concentrix we pride ourselves on close working relationships with our key suppliers, such as HP, LG and Sony.

This means we can provide you with the best products, at the best prices, with the best support. To find out more about our latest hardware deals, contact us on 01509 410500 or email [email protected].