As examples of how CRM systems are implemented in practice, Concentrix has developed a number of CRM case studies. Each case study has background about the company implementing the CRM solution, their objectives, the CRM software chosen, their reasons behind choosing it and the deployment of the system.
We've recently added a new case study about ISS Damage Control. ISS Damage Control provide a damage limitation, restoration and renovation service to victims, loss-adjusters and insurers. Their services range from full disaster recovery, restoration of electronics and IT equipment to contamination analysis and testing. The case study details how Concentrix implemented Sage CRM and tailored it specifically around ISS Damage Control's business needs.
The ISS Damage Control case study discusses how implementing Sage CRM fundamentally improved the way their business operates in a number of areas. The primary objectives of the CRM system were to improve efficiency and effectiveness in the company by reducing claim lifecycle and lowering costs. As well as achieving these objectives, Concentrix also configured Sage CRM to produce transparent audit trails, and provide ISS staff with regular access to specific, comprehensive and accurate management information. Sage CRM also proved easy for ISS staff to use, as well as being ideal for them to access remotely.
Sage CRM was extremely well received by ISS Damage Control and their new CRM system added value throughout the business. Initially for use by 35 staff, the solution proved so successful it was soon in use by well over 50 staff, and ISS Damage Control expect the user base to grow even further.
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