For every club, its members are its most important asset. However, processing memberships can be time consuming and often there is a long paper trail involved. What’s more, once a member, an individual may want to check their membership status and be kept informed about developments within the club. In the past this has been a time consuming task, as it has meant office staff spending weeks processing requests.
These problems can now become a thing of the past. Concentrix has worked in association with sports clubs and sporting bodies to develop an extremely effective, highly customisable Membership Management System.
As a CRM specialist, providing the best in breed CRM solutions including Microsoft Dynamics CRM, Sage CRM and FrontRange GoldMine, Concentrix has created the membership management solution based on Sage CRM. Sage CRM is a globally recognised, powerful and flexible CRM system used by thousands of businesses and organisations throughout the UK.
Concentrix has adapted Sage CRM to facilitate the needs of sporting clubs so that they can:
• Manage Club and Individual members along with events, training and payments
• Follow the participation of individuals throughout their involvement in sport
• Provide a self-service website to allow members to login from home and access the service at their convenience.
• Find and access the right information quickly.
Key Features and Benefits of the Concentrix Membership Management System include:
• Comprehensive, web-based membership management
• Ideal for clubs, associations and sporting bodies
• Robust, reliable solutions based on Sage CRM
• Customised to meet the precise needs of your organisation
• Automates all key membership processes
• Full website integration enables online booking, membership renewals, and information updates
• Secure administration of subscriptions, finance, transactions, events, courses, awards
• Eliminates time-consuming and error-prone paper or spreadsheets
• Unlimited headroom for growth
• Easy control of different membership levels, e.g. individual, group, club and corporate
• Enhances communications through news, updates, and communication tracking
• Easy to use, intuitive system
The system will improve the efficiency and effectiveness of your respective sport, through increasing the consistency of member information as well as access to it. It will also enable you to quickly analyse, manage and synchronise your activities across all points of contact. What’s more, although there is a basic framework which fits all organisations, it can be customised to provide as much depth as you require.
For more information about Membership Management systems, please contact Concentrix on 01509 410500 or email [email protected].
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