We've added a new CRM for Passenger Transprt article to the industries section of the Concentrix website!
The Passenger Transport industry is extremely competitive and targets driven. Irrespective of mode, all companies are aiming to reduce the number of customer complaints and late arrivals in an attempt to magnify profitability.
The majority of us use Public transport from time to time, for some it is part of their daily routine. However, with the ever rising price of fuel it is likely that in the future more of us will leave our cars at home and turn to public transport in an attempt to hold onto our money for longer. But with an increasing number of passengers to satisfy how will the sector cope? The answer lies within CRM software.
Professionally implemented, a Customer Relationship Management (CRM) system will enable passenger transport companies to store all their information centrally, meaning they no longer have to rely on disparate spreadsheets or email directories. Essentially through implementing a CRM system a passenger transport company can become more customer centric. What’s more, CRM systems have feature and tools which save time and reduce duplication of effort.
Concentrix has worked with a leading train operator to develop a comprehensive customer service system. However the highly developed system will not only bring benefits to train operating companies, it is highly customisable so that it can benefit every organisation in the passenger transport sector.
Implementing a suitable CRM system will:
- Improve service, communication and transparency with customers
- Increase operational efficiency
- Provide one centralised source of information
- Facilitate quality control
Concentrix is an independent CRM specialist and provides ‘best in breed’ CRM solutions including Microsoft Dynamics CRM, Sage CRM and FrontRange’s GoldMine and has the skills to develop a system so that it meets the exact requirements of your organisation.
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