CRM UK - the official blog of the CRM specialists at TSG

Vacancies for Software Developers - Microsoft Dynamics CRM and Microsoft Dynamics NAV

Thought about a career at Concentrix? We're actively looking for people to join our software development team. In particular people with C#/asp.net SQL, Microsoft ISS skills to work with Microsoft Dynamics NAV, Microsoft Dynamics CRM and SharePoint.

It’s is a great opportunity for a motivated and talented individuals to join an expert development team. Essential to your success in this position you must have:

- solid ASP.NET software development experience

- knowledge of C#, Microsoft IIS and SQL Server 2005 or later.

Equally as important is your ability to work in a team, and your experience of dealing with customers. Experience within Microsoft Dynamics CRM, Microsoft Dynamics NAV or SharePoint would be advantageous. In addition to the basic salary, we're offering the successful applicant a benefits package including pension and healthcare schemes.

If you're interested, full details of this position are available on MSDynamicsWorld and (along with our other current vacancies), on the job vacancies section of the Concentrix website.

Only 19 days to go until TFM&A!

There is now only 19 days to go until Technology for Marketing & Advertising (TFM&A) 2010! The exhibition is at Earls Court London from 23^rd - 24^th February. TFM&A focuses on business solutions for Marketing Professionals.

Concentrix is an independent CRM specialist and takes a product agnostic approach to implementing software. At TFM&A we’ll be showing our full range of products and services, including Sage CRM, Microsoft Dynamics CRM and FrontRange’s GoldMine.

If you can make it to TFM&A this year, please come and visit us at stand A9 for a chat!

If you are unable to attend TFM&A and would like more information about Microsoft Dynamics CRM, Sage CRM or FrontRange’s GoldMine, please contact us on 01509 410500 or email [email protected].

Your college in business: What CRM can do for you.

Recent economic, technical and cultural changes have had an impact on nearly every sector of business within the UK and the education sector is no exception. The changes have resulted in educational institutions looking for ways to improve their processes and efficiency, while attracting new students and engaging with stakeholders. They are also looking for ways to ensure that existing students stay loyal.

As with many businesses, the key to the success of an educational organisation is data. CRM in education facilitates the delivery of excellent customer service which in turn aids the development of long term relationships with customers and therefore customer loyalty. Customer loyalty is essential to ensure profitability of an organisation; after all it costs more to attract a new client than it does to retain an existing client.

CRM systems can help educational institutions to achieve this, as they improve communication and understanding and enable the institution to deliver a better customer experience. However the term Customer Relationship Management (CRM) is misleading as the strategy, software and processes apply equally to the management of every relationship – not just those with Customers. In essence you could replace the word ‘Customer’ with anything you like whether it is Student, Lecturer or Employer.

However Customer Relationship Management (CRM) solutions will not only enhance the relationship side of your business. For organisations involved in Employer Engagement strategies such as Train to Gain (the government initiative to encourage businesses to train their staff) CRM can help educational organisations to sell their training. It can also help institutions to reach the Training Quality Standard (TQS).

Concentrix has helped many educational establishments to improve their operations through implementing a CRM system. We supply the best in breed CRM solutions including Microsoft Dynamics CRM, Sage CRM and FrontRange’s GoldMine. Our Customers in the education sector include: Bradford College, Grantham College and Darlington College. We’ve also deployed systems for the Learning and Skills Improvement Service (LSIS) and SummitSkills – The sector skills council for the Building and Plumbing Industry.  

The latest whitepaper released by Concentrix – “Your College in Business: What CRM can do for you” explains what CRM is and discusses the benefits of CRM to educational organisations. To download the whitepaper – please click here.

For more information about CRM and how it can benefit your organisation please contact Concentrix on 01509 410500 or email [email protected]

Introducing xRM – ‘Anything’ Relationship Management

Nearly every business in every country, operating in every sector has one thing in common – the importance of data. Data is pivotal to the success of all organisations as it enables you to understand a wide variety of parameters from the requirements of your customers, to understanding your stock levels. In recent years, businesses have harnessed this knowledge through the rise of Customer Relationship Management (CRM) systems.

So What is CRM?

CRM is a way of improving business efficiency. It is all about strengthening relationships with customers to ensure that they return and at the same time as attracting new customers. Essentially CRM systems provide organisations with a centralised source of data which reduces duplication of effort, meaning information will no longer be stored in people heads, on different spreadsheets or in paper files. This in turn improves the customer experience, resulting in higher customer retention.

xRM

The term Customer Relationship Management is slightly misleading as the strategy, processes and benefits apply equally to every relationship – irrespective of who the relationship is between. There is an increasing need for businesses to manage every relationship which occurs, not just those with customers and this is a concept which Microsoft has branded xRM, where the x can be replaced with anything you like.

For more information about xRM and the benefits it can bring to your organisation, please click here, contact Concentrix on 01509 410500 or email [email protected]