CRM UK - the official blog of the CRM specialists at TSG

CRM for Passenger Transport

We've added a new CRM for Passenger Transprt article to the industries section of the Concentrix website!

The Passenger Transport industry is extremely competitive and targets driven. Irrespective of mode, all companies are aiming to reduce the number of customer complaints and late arrivals in an attempt to magnify profitability.

The majority of us use Public transport from time to time, for some it is part of their daily routine. However, with the ever rising price of fuel it is likely that in the future more of us will leave our cars at home and turn to public transport in an attempt to hold onto our money for longer. But with an increasing number of passengers to satisfy how will the sector cope? The answer lies within CRM software.

Professionally implemented, a Customer Relationship Management (CRM) system will enable passenger transport companies to store all their information centrally, meaning they no longer have to rely on disparate spreadsheets or email directories. Essentially through implementing a CRM system a passenger transport company can become more customer centric.  What’s more, CRM systems have feature and tools which save time and reduce duplication of effort.

Concentrix has worked with a leading train operator to develop a comprehensive customer service system. However the highly developed system will not only bring benefits to train operating companies, it is highly customisable so that it can benefit every organisation in the passenger transport sector.

Implementing a suitable CRM system will:

- Improve service, communication and transparency with customers

- Increase operational efficiency

- Provide one centralised source of information

- Facilitate quality control

Concentrix is an independent CRM specialist and provides ‘best in breed’ CRM solutions including Microsoft Dynamics CRM, Sage CRM and FrontRange’s GoldMine and has the skills to develop a system so that it meets the exact requirements of your organisation. 

 

Role Tailored functionality in Microsoft Dynamics NAV

Many of us organise our working lives by creating lists of jobs that we have to do. However, over the course of a week it is a common for a list to increase, rather than for it to decrease. The most common reasons for this are:

- Distractions

- Multi-tasking

- Interruptions

- An inability to prioritise

The fact that the task list isn’t decreasing in size is at the very least demoralising for the individual and can impact on the efficiency and effectiveness of the organisation, but in some severe cases it can be a contributor to stress at work and have a negative impact on the profitability of the company as a whole.

However, by removing the distractions and clutter, more often than not we would achieve a lot more. Just think, how much you achieve when you work in an office on your own, or at home – it is probably much more than you achieve when you are surrounded by others.  

Role Tailored Microsoft Dynamics NAV removes 90% of the clutter on a workstation meaning that the individual can concentrate on the task in hand and see a task right through to the end.

Benefits of Role Tailored User Experience

The Role Tailored functionality supports users as it helps them to:

- Perform tasks efficiently and effectively, by removing any surplus clutter

- Easily find the information they need to perform tasks

- Provides them with a complete view of their workflow

For more information about role tailored functionality in Microsoft Dynamics NAV, Microsoft Dynamics NAV or ERP solutions, please do not hesitate to contact Concentrix on 01509 410500 or email [email protected]

Easily Manage, Automate and Control Timesheets

Concentrix is now supplying TimeControl Automated Timesheet Software, which eliminates the need for paper-based timesheets and links to your CRM, ERP, business management or accounts solution.

What is TimeControl?

TimeControl Timesheet software eliminates the need for paper-based timesheets with easy, quick and accurate data entry. TimeControl software also brings together multiple timesheets into a single centralised source, providing consistency across an organisation, even if there are differences between departments in terms of the type of timesheet used.

TimeControl Timesheet software is a cost-effective way of improving efficiency, reducing bureaucracy, increasing productivity and helping to bring projects in on time and on budget. In addition it keeps track of staff time, projects, job progress, and a wide range of other variables to suit the specific needs of your organisation (it's highly customisable). Staff simply enter information directly into the software via laptop, desktop computer, terminal or similar. And as CRM and ERP specialists, Concentrix can link TimeControl directly to your Accounts, ERP, business management solution (including the Sage 200 software suite and Microsoft Dynamics NAV) or CRM software such as Sage CRM or Microsoft Dynamics CRM.

Before choosing TimeControl as our preferred timesheet product, we looked at several other timesheet software systems. However with its flexibility, ease of use and ability to link to CRM software and ERP solutions, TimeControl really stood out. We’ve already implemented the solution at one of our bigger customers sites and the customer feedback has been excellent.

For more information about why Concentrix is supplying this exciting product, please take a look at our TimeControl Timesheet software press release. For more information or to arrange a free demonstration of TimeControl, please contact Concentrix on 01509 410500 or email [email protected].

Don’t get caught out – online submissions of payroll information are becoming compulsory!

From April 2010 online submissions are a mandatory requirement from HMRC. And to ensure full compliance, a penalty will be imposed for any employer who does not meet the mandatory date for submission.

A helping hand from Sage

Sage Payroll 2010 has all the tools and features which will enable you to make internet submissions of payroll year end information. The software has a number of wizards which will take you through all pay and deductions you have made over the tax year. Sage Payroll also has an audit log which will help you keep track of all e-submissions.  Internet submissions will bring real benefits to your organisation as it will speed up the time it takes to process Payroll Year End enabling you to concentrate on more business critical activities.

Sage Payroll

Sage Payroll 2010 is one of the UK’s most popular payroll solutions. Specifically designed to improve business efficiency and give you full control of your payroll process and employee information. Sage payroll fully integrates with other modules in the Sage suites. So when used with Sage 50 or Sage 200 solutions, the software helps ensure that your accounts are kept fully up to date.

For more information about Sage Payroll please click here or contact Concentrix on 01509 410500 or email [email protected]

Concentrix is Exhibiting at Technology for Marketing and Advertising

After the success of last year’s event, Concentrix is exhibiting at Technology for Marketing and Advertising (TFM&A) again this year.

The exhibition is at Earls Court, London from 23rd February to 24th February 2010. We'll be showing our full range of CRM products and services, including Sage CRM and Microsoft Dynamics CRM, as well as FrontRange’s GoldMine Premium Edition.

Concentrix has many years experience with a wide range of CRM products and different CRM environments. As independent CRM specialists, we provide the best in breed CRM software and as a result we are able to take a product agnostic approach to supplying software. This enables us to ensure you get the solution which is right for your company. We’ll be more than happy to discuss any aspect of CRM, business management software, or any related issues you may be having. Above all, we’ll provide you with free, unbiased, high-quality advice.

If you can make it to Technology for Marketing and Advertising this year, it’s well worth a visit. And of course, please drop by our stand and have a chat! TFM&A is the UK’s only integrated marketing event and as a result they have created their own Perfect Mix Cocktail game, so why not have a go, you could win a Cocktail Masterclass!

If you’re not able to attend TFM&A, and would like help, advice or more information about Microsoft Dynamics CRM, Sage CRM or FrontRange’s GoldMine, contact Concentrix on 01509 410500 or email [email protected]. You can also use the Concentrix website to book a live, one-to-one online demo with one of our CRM experts.

We look forward to meeting you at TFM&A!

 

 

Sage is funding a second series of The Krypton Factor on ITV1

Anyone watch the Krypton Factor on ITV1? It’s sponsored by our largest supplier, Sage (UK) Ltd. Here's some more details:

Following the success of last year’s biggest Advertising Funded Programme deal, Sage continues its journey to identify, explore and celebrate the qualities that make people in business more likely to succeed.

Business software and services provider, Sage (UK) Limited, is testing the nation’s business skills with its Business Brains campaign, and the renewal of its partnership with ITV to fund a second series of The Krypton Factor, which has returned to ITV1. The first series, hosted by Ben Shephard in 2009, reached over 18 million viewers across its run and 500,000 enthusiasts challenged their business IQ on www.trainyourbusinessbrain.com,

“The Business Brains campaign has had an enormous impact on our business. In less than an year, we achieved a shift in brand perception and created a much stronger emotional connection with our customers and business partners. With so many people asking for the show to come back, we couldn't resist. It's a journey we haven't finished yet.” Explained Joanna Elliott, Head of Brand Marketing at Sage.

The Krypton Factor is made for ITV1 by ITV Studios’ entertainment department and was commissioned by John Kaye Cooper, ITV’s Controller of Entertainment who said: “We’re delighted that The Krypton Factor will return to ITV1. The partnership with Sage is an excellent model for advertiser funded programming and, with a challenging new Assault Course, and innovative brainteasing games in series two, the show continues to go from strength to strength.”

Claire Horton, Controller of Entertainment at ITV Studios said: “We’re delighted to be working with SAGE for a second series of The Krypton Factor on ITV 1. We have already been inundated with hopeful applicants who, amongst other rounds, will have to tackle the brand new specially designed assault course. This is going to be our biggest and best The Krypton Factor yet.”

 

New year, new start - come and have a chat with Concentrix!

It’s a new year and the perfect opportunity for a new start! To kick-start your year, why not come along to the next Customer Surgery on Wednesday 10th February 2010?

The Customer Surgery is a completely free of charge one to one meeting for existing customers. Our CRM, Accounts and Business Solutions specialists will be happy to answer any questions about your existing system, inform you of the latest software upgrades available or purely provide you with advice.

Date: Wednesday 10th February 2010

Location: Concentrix Ltd, 20 Granite Way, Mountsorrel, Leicestershire LE12 7TZ

To book your place*, either email [email protected] or call 01509 410500 by Monday 1st February.

*Please note to attend the surgery you have to book a place first If you require any additional information please do not hesitate to contact Concentrix.

Business Intelligence for Sage 200

As a result of investment in CRM software or Accounts and ERP solutions, many decision makers believe that they know all there is to know about their business and their customers. However, although a company may have an accurate record of all this information, the real test is what they do with the data, how they interpret it and what they learn from it.

For some time, businesses have been focusing on planning for the future because it is the planning which will determine the future success of a business. As the saying goes, “If you don’t plan, you are planning to fail.” However, it is also important that businesses analyse trends. After all, it is by assessing what has happened in the past that enables you to prepare for the future. This is where Business Intelligence Software becomes important.

So what is Business Intelligence (BI) Software? 

Business Intelligence software is designed to report, analyse and present data. Essentially Business Intelligence helps organisations to uncover information which they would not otherwise have been aware of, enabling management to make informed business decisions quickly

Sage 200 Business Intelligence

The Sage 200 Business Intelligence tool provides a unified view of all your data, with complete management dashboards and analysis. Sage 200 BI makes manual, complicated, out of date spreadsheets a thing of the past as all reports are generated automatically and the data contained within them is pulled directly from your Sage 200 solution.

Sage Business Intelligence will increase the agility of your business as it will enable you to identify areas of high and low performance. In addition, it will enable you to analyse your data closely, giving you the ability to identify trends across your business

Sage 200 Business Intelligence will bring a number of benefits to your organisation including:

- Help you to work more intelligently

- It will provide cost-effective reporting and analysis

- Maximise your productivity and minimise costs

-Gain rapid return on investment

- Enable you to achieve a real competitive advantage

To find out more about Sage 200 Business Intelligence please click here, to arrange demonstration of the software please do not hesitate to contact Concentrix on 01509 410500 or email [email protected]

Timesheet software that works with your CRM, ERP or accounts system

Concentrix is now offering TimeControl Timesheet software to all its customers. After a few weeks trialling the product (we’ve thoroughly put it through its paces and implemented the software within one of our larger customer’s systems), feedback about the software has been excellent.

What it TimeControl?

Timecontrol is one of the world's most popular timesheet software applications. It’s a powerful, easy to use and flexible timesheet software package that Concentrix can link to your CRM, ERP, business management or accounts solution. It eliminates the need for paper-based timesheets, allowing users to quickly, easily and accurately enter their timesheet information into the system. TimeControl also brings together disparate or multiple timesheets into a single centralised source.

TimeControl timesheet software is developed by the Canadian company HMS software. Concentrix is an official UK vendor and reseller of TimeControl. We’ve added more information about the software to the Accounts and ERP add-on software section of our website, including some Timecontrol screenshots. Take a look and if you have any queries, please contact us.

Upgrade to Sage and receive 30% discount

Do you use accounting software?

Have you ever considered changing the software which you use?

Well, Concentrix is currently offering 30% discount for users who switch to Sage 200 from equivalent competitor software, making it a great time to make a fresh start!

So what is Sage 200?

Sage 200 is the next generation of Sage software. It’s a fully integrated business management solution which helps organisations improve each stage of their business process. What’s more, it’s been written from the ground up using the latest ‘.net’ technology – so it is robust, easy to use and ‘future proof’.

Sage 200, helps automate and bring together all the key processes in each area of your business: from marketing, sales and customer service, right through to finance, operations, projects and a whole range of other activities.

Sage 200 is the next generation of Sage software. It’s a fully integrated business management solution which helps organisations improve each stage of their business process. What’s more, it’s been written from the ground up using the latest '.net' technology, so is robust, easy to use and 'future proof'

Sage 200 is a genuine business-wide application. Rather than having to run separate, unconnected pieces of software to manage different areas of your company, Sage 200 enables your organisation to control all of its main business processes from within a single software suite.

Key Features of Sage 200

Sage 200 has a number of key features and benefits including:

- A powerful suite of business management software

- Specifically designed for mid-sized businesses

- Integrates your key business processes

- Helps improve efficiency, competitiveness and customer satisfaction

- Flexible, modular solution configured to your precise business requirements

About Concentrix

Concentrix is a Fully Accredited Sage Business Partner and won Sage CRM Partner of the year 2009, in addition, Concentrix and was included in the Sage Circle of Excellence.

Concentrix provides a full range of services from system implementation to training, maintenance, support and hardware.

For more information about Sage 200 or to discuss switching to Sage, please contact Concentrix on 01509 410500 or email [email protected]