CRM UK - the official blog of the CRM specialists at TSG

Tableau software will revolutionise your decision making process

Concentrix can now provide you with data analysis software which can enable your decision makers to reach decisions, up to 20 times quicker than they could previously.

As a provider of CRM and business management software, Concentrix know how it can improve the efficiency and effectiveness of your business. However, difficulties in analysing the data held within the software often prevent individuals developing a true understanding of their business.

However, Concentrix are now able to provide you with a new software which can change the way your business, uses, looks at and analyses data. Tableau software is a unique data analysis software which will change your decision making process. This groundbreaking software is easy to use, cost effective and intelligent – it can help you to display data in the best way and work out the answers which you need.

Concentrix believe that the Tableau software is a highly complementary product with a powerful synergy which will significantly enhance their current offering.

There are several significant advantages of implementing Tableau including:

·         The software can display information from multiple sources in various ways – enabling you to display the data in a way which you understand.

·         Tableau enables you to gain answers to a series of questions using interactive visual analysis – thus subsequently reduces decision making time.

·         It can enable you to quickly comprehend what is happening within your business.

Tableau will revolutionise the decision making process within your organisation, as individuals will be able to reach decisions up to twenty times quicker than previously.    

Concentrix can connect Tableau to the live data within your existing CRM or Business Management Solution, this will provide you with visual data analysis and business intelligence, direct from your system, subsequently it is customised to your needs. The software will also reduce the need for information duplication as it is automatically transferred from your system. When it has been integrated with your CRM, Accounts or Business Management Software, Tableau can be used by anyone in your organisation – if you can use Excel, you can use Tableau. Due to the fact that there is such a wide spectrum of people who can use Tableau, there are two main versions of the product available to suite your requirements: Tableau Desktop and Tableau Server.

As an experienced CRM, Accounts and Business Solutions provider, located in Mountsorrel, Leicestershire, Concentrix is the perfect company to implement Tableau for your business.

For more information about Tableau, contact Concentrix on 01509 410500 or email [email protected].

GoldMine Corporate Edition 7.5, where good becomes great.

GoldMine 7.5 Corporate Edition has all the features of previous versions of GoldMine such as the ability to shorten sales cycles, drive revenues and improve marketing effectiveness however, it has additional benefits which will positively impact on your organisation.

This edition of GoldMine has simplified integration with outside data sources; it can also extend your access to mission critical data.  The design of GoldMine 7.5 has also been reconfigured which has significantly enhanced usability.

GoldMine 7.5 benefits from improved workflow, which is a powerful tool that enables you to stay in close contact with both your prospects and customers. This will substantially improve the efficiency and effectiveness of your organisation, helping you to improve your bottom line. Within the enhanced workflow, Goldmines’ contact search centre has added action shortcuts which enable you to schedule activities, send email messages, initiate mail mergers and append information into contact groups or distribution lists.

Additionally reporting is made easier with this version of GoldMine, as it can integrate with Microsoft SQL reporting services. This integration tool enables you to run and deliver reports at designated dates and times, ensuring that the right reports are run at the right times and delivered to the right people – it is therefore an extremely powerful tool which can have significant impacts within your business. 

GoldMine 7.5 enables integration with latest versions of Microsoft Office 2007, as well as Microsoft Vista. The integration of GoldMine has been made easier by the additional Plug Ins which have been made available. GoldMine has added to the Plug Ins available to provide custom menu options which allow you to easily and seamlessly embed custom applications into GoldMine.

This version of GoldMine benefits from enhanced performance, which has been facilitated by many changes, including: the redesign of the database configuration. As part of the re-design, FrontRange have decided to remove the Borland Database Engine, and replace it with the Firebird engine. However, Microsoft SQL is still an available option. As a result of the redesign, version 7.5 has improved ease of program use; faster programme speed and also reduced memory overhead, which will all positively impact on your organisation. There have also been over 200 database and performance enhancements as well as synchronisation. Another change is that FrontRange have removed the 2GB limitation for synchronisation transfer seta which subsequently results in a one-button synchronisation. Additionally there have been numerous improvements within the email functionality which have substantially improved security.

It is therefore evident that there have been a variety of improvements to GoldMine 7.5. We believe that the improvements will enhance usability and continue to help customers reduce costs, improve efficiency and gain better management oversight at minimal cost of ownership.

For more information about GoldMine 7.5 Corporate Edition or GoldMine Premium Edition, please contact Concentrix on 01509 410500 or email [email protected]

Do you struggle with analysing your data?

Having CRM and business management software is something which is key to ensuring your organisation runs efficiently and effectively. However, being able to analyse the data held within databases is something which many companies struggle with.

Concentrix can now provide you with a solution which will change the way you use, look at and analyse data. Tableau software is a unique business intelligence and visual data analysis software application, which will enable your decision makers to work faster. Tableau is easy to use and intelligent, making it different from other business intelligence solutions. However, perhaps the biggest differentiators are that Tableau is extremely cost-effective and easy to use.

The benefits of Tableau software, among others include:

·         It enables you to ascertain an in-depth understanding of what is happening within your business.

·         It also displays information from multiple sources and perspectives, within seconds.

·         The software can quickly and easily create and share data with anyone.

For more information about the benefits of Tableau, please click here.

Concentrix can connect Tableau to the live data in your CRM, accounts or business management solution. Subsequently, you will be able to access advanced visual data, directly from your system. Tableau is ideal for decision makers at all levels as it requires minimal technical expertise – if you can use Excel, you can use Tableau.

To download a 10 minute video demonstration of how tableau works, please click here.

For more information about Tableau, or to speak to one of our Tableau experts, please contact Concentrix on: 01509 410500, or email [email protected]

Customer Surgery - October 2008

Concentrix will be holding a Customer Surgery on Wednesday 1^st October. If you are an existing Customer, this is your opportunity to spend an hour with one of our CRM or business solutions experts in our head office in Mountsorrel completely free of charge. As usual, we will have experts available to cover Sage CRM, SalesLogix, Microsoft Dynamics CRM and GoldMine Premium Edition. We will also have staff available to discuss any business solutions issues.

If you would like to attend the surgery on 1^st October, please book your appointment before Monday 22^nd September. Also, please let us know if you have any particular topics you wish to discuss.

To book your place either email [email protected] or call 01509 410500.

Customer Satisfaction

As a Microsoft Gold Certified Partner, Sage Accredited Business Partner and FrontRange Premier Partner, customer satisfaction is something which is of paramount importance to Concentrix.

Just like other businesses, Concentrix realises that it costs far more to attract a new customer than it does to keep an existing one. Subsequently, we put processes in place to gain an understanding of how satisfied our customers are. In order to ensure that we’re providing the highest level of service possible, we carry out customer surveys every month which allow us to monitor our performance.

We are extremely happy with the results of the surveys for June, July and August, which show how committed Concentrix is to providing excellent customer service. In fact, 100% of respondents said that they would be likely to use Concentrix again in the future. 100% also stated that they would recommend Concentrix to someone else. 

We’re proud of our reputation. It’s why we’re one of the UK’s leading independent CRM and business management software specialists.

To find out more about the services which Concentrix provide, please call 01509 410500, alternatively, email: [email protected].

CRM provides a life line to Marketers in the Credit Crunch Crisis

Since the Credit Crunch began a year ago, it’s estimated to have wiped around £600bn from the UK’s wealth.  As the impact of the credit crunch is expected to last until early 2009, all companies irrespective of size and location are likely to feel the pinch. This makes it imperative to ensure that all of your marketing efforts have maximum impact, and to ensure that you are targeting the right people in order to avoid wasting resources, time and effort.

Concentrix has seen more and more interest in CRM over the past few months. This interest is, somewhat ironically most likely because of the credit crunch and that CRM systems help businesses to improve efficiency. CRM helps you to build relationships with your customers which will keep them returning in the future. Also, having a good relationship with one client can help you to gain new clients through “word of mouth”.

One of the most significant advantages of CRM systems to marketers is easy access to comprehensive customer information and contact history. This can enable you to identify and target the most profitable prospects and track specific marketing campaigns. The impact which a CRM system can have is remarkable and there are a variety of affordable, powerful CRM Software packages available for small and medium enterprises. CRM solutions are invaluable no matter what the economic situation as they provide a centralised source of information across organisations which subsequently improve efficiency and effectiveness.

Here’s an example of how a CRM system typically works in a marketing department of a small to medium sized business:

Within the CRM system you can create marketing campaigns and once set up, you can assign a budget, create a schedule and log hours spent on the project. This is an extremely useful tool as it can allow you to track all effort and expenditure put into a campaign. It also provides a central hub of information which others can access if they need to.

Once a campaign has been created, leads which have been generated can be entered into the CRM system. In order to enter a lead, some of the information created by the campaign, such as company name and address, contact details and web address will need to be utilised. Leads can also be rated according to the viability of the source and also the potential of the lead i.e. how big the potential business is from the company, this can help your Sales teams to prioritise leads accordingly.  Once a lead has been input into the CRM system, an email can be sent to the contact informing them about your company. The CRM system will store all communications you have with a lead, subsequently improving efficiency. Having created a lead, you can reassign it to a member of your Sales team, who will automatically receive notification of this.

The CRM system also has the functionality to generate reports which will show you how successful your campaigns have been. The reports can show how many leads have been generated per marketing campaign along with how many of the leads were converted into business, relative to the amount of potential business lost.

However, it is not only within Marketing that CRM systems can have a significant impact, they can improve the quality of leads and the quality of information for sales people, they can also increase the number of closed deals, thus improving the profitability of your business – something everyone wants in a slowing economy.

For more information about CRM, please contact Concentrix on 01509 410500 or email [email protected].

Leading Midlands IT Companies Intergrate

Leicestershire-based computer systems and business solutions provider Taylor Made Technology Ltd (TMT), acquired in 2007 by Concentrix, has now been fully integrated within the Concentrix company structure.

Former TMT staff have transferred to Concentrix head offices in Mountsorrel, near Loughborough. The two companies now operate under one name: Concentrix Ltd.

Concentrix is a leading UK business management and CRM software specialist. TMT and Concentrix had been working closely together for almost 1 year, culminating in the acquisition in December 2007. Since then, through sharing their skills and knowledge, the two companies have grown from strength to strength.

Concentrix Ltd now delivers highly complementary products with a powerful synergy, offering a comprehensive range of software applications, hardware, services and support. The integration gives Concentrix a strong local presence which complements their national coverage.

 

Asked how the integration will affect their customers, Roger Peacock, Concentrix Director of Operations said, “by fully integrating the two companies, we’re delivering significant benefits to our customers, old and new. Local customers, as well as those further afield, now have access to outstanding levels of expertise, from programming and technical skills to training and project management, all under one roof. What’s more, we can offer total solutions to meet the precise needs of their businesses – a full range of business software, the hardware and networks to run it, plus support, maintenance, and everything else in-between.”

Concentrix has grown steadily over the past few years, and the integration forms part of a long-term expansion strategy for the business. Commenting on the growth, Ian Dawkins, Concentrix Managing Director commented, “Concentrix has steadily expanded because we supply products and services which deliver genuine benefits to businesses and we combine these with a highly professional approach and a close working relationship with our customers. It also helps that we’re product agnostic, so people trust us to provide the most suitable solution for their business needs.”

Background Information:

Concentrix is a leading UK independent customer relationship management (CRM) specialist, business management software and IT solutions provider. Founded in 1999, Concentrix helps companies increase competitiveness, profitability and customer satisfaction by improving business processes, systems and IT.

In 2007, Concentrix acquired Taylor Made Technology Ltd (TMT), a leading provider of Sage software. Established in 1989, Taylor Made Technology Ltd (formerly Taylor Made Training) supplied IT solutions to a variety of industry sectors throughout the East Midlands.  The acquisition expanded the Concentrix product portfolio to include the full range of Sage Accounting, Sage Finance and Sage Enterprise products, as well as hardware and networking solutions.

Concentrix is a Microsoft Gold Certified Business Partner, an Accredited Sage Business Partner and FrontRange Premier Partner.

Have you ever questioned the competency of your suppliers? With Concentrix there is no need to as their ability has been recognised and rewarded by the creators of the software which they provide.

Concentrix, a leading UK independent CRM and business management solutions specialist is a Microsoft Gold Certified Partner" . Concentrix has demonstrated expertise with Microsoft technologies and proven ability to meet customers’ needs. As a result of being a Microsoft Gold Certified Partner, Concentrix receive a variety of benefits, including access, training and support, which they can pass onto their customers, giving them a competitive advantage.

Concentrix is also an Accredited Sage Business Partner and a FrontRange Premier Partner. Concentrix have worked with Sage for many years, supplying Sage CRM as well as Saleslogix to a variety of businesses across the UK. Their recent acquisition of TMT has added Sage Line 100 and Sage 200 to the portfolio of Sage products already supplied. Concentrix’s Accredited Sage Business Partner status means they can supply high levels of support to all Concentrix customers that use Sage products. It also means they have direct access to key contacts throughout the Sage organisation including software programmers and developers.

Being a FrontRange Premier Partner means Concentrix has full accreditation to offer installation, maintenance and support for the FrontRange GoldMine and Heat suite of products. Concentrix’s FrontRange Premier Partner training and certification included sales and sales engineer courses, as well as technical courses. 

Concentrix have proven to the manufacturers that they have the relevant skills to help you implement their solutions and subsequently improve the efficiency and effectiveness of your business operation.  For more information about how to increase the productivity of your company and any of the solutions provided by Concentrix please call: 01508 410500 or email: [email protected].

Sage CRM brings significant benefits to Marketing Teams

Sage CRM is an internet based solution which is designed to bring significant benefits to your organisation. The solution has been configured in a way that makes it is easy to deploy, affordable and full of useful features.

Sage is one of the World’s leading suppliers of business management software and has been providing software and support to businesses like yours for more than 25 years. With over 5.2 million sage customers worldwide and 700,000 in the UK, the network of people relying on Sage is growing. Sage CRM can bring significant benefits to all facets of your organisation from Sales to Customer Service and covers everything in between.

Marketing Teams can benefit hugely from Sage CRM as the system has powerful tools embedded into it which can facilitate the management and tracking of marketing campaigns. Peter Elgar, Marketing Manager at Concentrix said, “It is absolutely essential to maximise your marketing resources and to ensure that your campaigns are targeting the right audience.” Sage CRM provides marketers with the tools to do this, therefore it eliminates the guesswork, and the power of Sage CRM does not stop here. It has the ability to enable you to build up a detailed account of your customers as your business relationship with them progresses. As you develop a better understanding of the different types of customers you have, Sage CRM then enables you to assign them into groups. Once in groups based on common characteristics, Sage CRM enables you to send out mass marketing emails, alerts and mail mergers to the different groups. You can then generate reports based on the responses and subsequently further segment groups if you need to for future campaigns.

Sage CRM essentially helps you to manage your marketing mix. The system allows you to manage and track every element of your campaign, you can view activities, objectives, leads generated and lead follow up, enabling you to capitalise on your marketing resources.

Concentrix an independent CRM specialist based in Leicestershire have launched an Easy-Start package for Sage CRM which provides outstanding benefits for small businesses with unprecedented speed and quality of implementation.

For more information on Sage CRM or Easy-Start for Sage CRM, contact Concentrix.

Do you want a CRM package which is easy to deploy, affordable and has a variety of features?

Concentrix is currently offering an The Concentrix Easy-Start Package for Sage CRM will bring together information from all areas of your business, giving a complete view of your customers. As it is a web-based system, all that’s needed is an internet connection and your staff can access it from anywhere.

Concentrix will also configure Sage CRM to meet the needs of your business. Combined with Sage CRM's powerful tools and functionality, this will help you find more customers, win more business, increase the effectiveness of your sales and marketing teams, and develop relationships that are more profitable.

For more information about Concentrix Easy-Start for Sage CRM or Sage CRM please contact Concentrix on 01509 410500 or email [email protected].