CRM UK - the official blog of the CRM specialists at TSG

Case Studies on CRM

As examples of how CRM systems are implemented in practice, Concentrix has developed a number of CRM case studies. Each case study has background about the company implementing the CRM solution, their objectives, the CRM software chosen, their reasons behind choosing it and the deployment of the system.

We've recently added a new case study about ISS Damage Control.  ISS Damage Control provide a damage limitation, restoration and renovation service to victims, loss-adjusters and insurers. Their services range from full disaster recovery, restoration of electronics and IT equipment to contamination analysis and testing. The case study details how Concentrix implemented Sage CRM and tailored it specifically around ISS Damage Control's business needs.

The ISS Damage Control case study discusses how implementing Sage CRM fundamentally improved the way their business operates in a number of areas. The primary objectives of the CRM system were to improve efficiency and effectiveness in the company by reducing claim lifecycle and lowering costs. As well as achieving these objectives, Concentrix also configured Sage CRM to produce transparent audit trails, and provide ISS staff with regular access to specific, comprehensive and accurate management information. Sage CRM also proved easy for ISS staff to use, as well as being ideal for them to access remotely.

Sage CRM was extremely well received by ISS Damage Control and their new CRM system added value throughout the business. Initially for use by 35 staff, the solution proved so successful it was soon in use by well over 50 staff, and ISS Damage Control expect the user base to grow even further.

CRM Case Study – ISS Damage Control (PDF)

CRM Case Studies

Sage CRM

ISS Damage Control website

Concentrix exhibits at Technology for Marketing & Advertising

Concentrix will be exhibiting with Sage (UK) Ltd at Technology for Marketing & Advertising. The event takes place at Earls Court 2, London on 12th - 13th February 2008, and focuses on digital, data and CRM solutions for marketing, media and advertising professionals.

Technology for Marketing & Advertising has over 200 exhibitors and a variety of seminars and classes covering CRM, Data and Digital marketing. There's also a networking bar, and plenty more...

Concentrix will be focussing on Sage CRM and SalesLogix, but whatever you're enquiry, come and see us on stand G28. If you are interested in attending Technology for Marketing & Advertising, it's free and you can register here.

Microsoft Dynamics CRM 4.0 Screenshots

The latest version of Microsoft Dynamics CRM (version 4.0) is now available, and to show what the new version looks like, we’ve put some Microsoft Dynamics CRM Version 4.0 screenshots on the Concentrix website. There’s at least one screenshot from each of the main sections of the programme, however if you would like to see a specific area or screen please get in touch. Or to really get to grips with the programme, you can of course contact us about a free, on-premise trial – all free trials of Microsoft Dynamics CRM will now be of version 4.0.

There’s more details about the main features of the software, what’s new and other information in a previous blog article about Microsoft Dynamics CRM 4.0 here.

Upgrading FrontRange GoldMine

During January 2008, Concentrix has offers on upgrades for customers using GoldMine Standard Edition and GoldMine Corporate Edition.

For GoldMine Standard Edition users, if you upgrade to GoldMine Corporate Edition or GoldMine Premium Edition – you’ll be able to buy additional licences at the same price as the upgrades.

Similarly, for businesses using GoldMine Corporate Edition who are looking to move to GoldMine Premium Edition – you’ll also be able to buy additional GoldMine Premium Edition licences at the same price as the upgrades.

So for companies using GoldMine as their CRM application, this makes January 2008 a great time to upgrade and bring real benefits to your business. Note this is a time limited offer and ends on January 31^st.

For more information about this upgrade offer, including full prices and costs of GoldMine Corporate and Premium Edition licences, please contact us.

There’s also an earlier GoldMine related post here.

FrontRange Solutions produce the GoldMine suite of CRM products. These consist of GoldMine Standard Edition (effectively discontinued), GoldMine Corporate Edition (aging but still being supported by FrontRange), GoldMine Premium Edition (released last year and a significant step forward) plus GoldMine Enterprise (for mid-market and enterprise scale solutions).