Customer Relationship Management (CRM) systems are no longer the domain of large corporations. They are increasingly being used by small and medium-sized business to help them grow, improve efficiency and business processes.
However, staff at Concentrix have often had comments from small and medium sized businesses that the hardest part of implementing a CRM system was getting the project started in the first place - before they even contacted a CRM provider. In response to this, we’ve developed a free guide "How to Get Started with CRM – a Guide for Small and Medium-Size Businesses".
The guide discusses the key factors to consider when undertaking a CRM project; what to do first, setting objectives, developing KPI’s and performing a business assessment, choosing between hosted and on-premise, planning the implementation, potential pitfalls and much more. Although aimed at small and medium-sized companies, the guide will also be useful to those in larger companies, or divisions of larger businesses.
For further information about the guide, or to request a pdf copy, please contact us. 'How to Get Started with CRM' is also available for free download on the leading CRM and customer service community website MyCustomer.com, here.
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