CRM UK - the official blog of the CRM specialists at TSG

Do you want a review of your GoldMine system?

If you are a Concentrix customer and you have been using GoldMine for some time, we would like to pay you a visit to formally review your system.

The review will help us to understand your needs better. It will also enable us to respond to your support queries more efficiently. Additionally we will be able to check that your system is working properly and identify possible improvements.

The review is completely free of charge and is part of our continuing commitment to supporting our customers.

To arrange your review, or for more information, please contact Concentrix 01509 410500 or email [email protected]

The Tableau Difference

At Concentrix we believe that Tableau software will change the way you look at and interpret data.

Concentrix is a key distributor of Tableau within the UK. We can connect the software to the live data in your CRM System, Accounts System, Marketing Software or Excel spreadsheet.

Tableau is different from other business intelligence software for a variety of reasons:  It’s easy to use, if you can use Excel, you can use Tableau. It is also intelligent, so will help you display data in a way which will help you find the answers you need. Additionally it’s extremely cost effective.

Tableau is far more than a business intelligence solution.

·         It’s a unique application which can help decision makers work up to 20 times quicker.

·         It is easy, fast and powerful.

·         It can take data from a variety of complex data sources and display it in a way which is easy to understand.

For more information about Tableau, contact Concentrix on 01509 410500 or email: [email protected]

CRM improves your green credentials.

In today’s business environment, companies are increasingly looking for ways to conduct business in an environmentally friendly way. In a climate where only the fittest survive, businesses need to take every opportunity to improve their competitive advantage - CRM can do this by enhancing your efficiency, effectiveness and your green credentials. 

Through implementing a CRM system you can dramatically reduce your company’s carbon footprint. Remote Access system such as Sage CRM and Microsoft Dynamics CRM, mean your staff can access your company’s data from anywhere in the world providing they have an internet connection. Therefore, reducing the need for travel and consequently substantially reducing your company’s total carbon emissions.

Additionally, CRM eliminates the need for copious amounts of paper within the workplace as all information and communications are held within a centralised database. With CRM your company can run a paperless operation.

At Concentrix we provide a whole variety of CRM solutions and we take a product agonistic approach.

To find out more about the CRM solutions provided by Concentrix, please contact us on: 01509 410500 or email [email protected].

Concentrix can now meet all of your IT needs.

Since integrating with Taylor Made Technology (TMT), Concentrix has significantly increased its buying power.

The result? We can make huge savings on hardware which we’ll pass directly onto you. At Concentrix we pride ourselves on close working relationships with our key suppliers, such as HP, LG and Sony.

This means we can provide you with the best products, at the best prices, with the best support. To find out more about our latest hardware deals, contact us on 01509 410500 or email [email protected].

New Easy-Start Gold Mine Premium Edition case study published

Concentrix have published a new case study which considers Synergy’s implementation of Concentrix's Easy-Start for GoldMine Premium Edition.

Synergy Print Management specialise in graphic design, marketing and print project management. Located within the heart of the Midlands, Synergy provides a national service which draws on UK and European suppliers.

Founded in 1999, Synergy works with a wide range of companies – from blue chips, through to local businesses. Operating in a highly competitive market, the success of the company has largely been facilitated by the dedicated team who provide outstanding customer service.

Previously, Synergy handled their marketing and customer service process by using a combination of spreadsheets and Outlook. However, Synergy wanted to improve the organisation of their processes, run their own email marketing campaigns and offer new services to their existing customers in a regular yet subtle way.

Synergy realised that a CRM system, correctly deployed would provide them with all of the features which they required. Having considered a variety of CRM solutions, GoldMine Premium Edition made their shortlist quickly. Concentrix’s Easy-Start solution for GoldMine offered a quick, convenient, cost effective deployment.

The benefits of the CRM system included improved communication, productivity and effectiveness.

Please click here to view the new Synergy Print case study.

Sage SalesLogix, new case study published

Concentrix have made an addition to their selection of CRM Case Studies. The most recent case study looks at the implementation of Sage SalesLogix by Multi-Wing.

Multi-Wing is a precision-engineering company who specialise in the design and manufacture of high quality impellers. Practically all air-moving applications such as industrial ventilation fans, engine cooling fans, heating coils and cooling coils have an impeller at their heart.

Multi-Wing believes business is about people, and provides unprecedented levels of customer service, engineering support and professionalism. Providing a consistent first-class service and maintaining a strong customer-base is key to Multi-Wings success.

Before implementing Sage SalesLogix, Multi-Wing used various spreadsheets and an ageing database to manage its sales and customer service processes. However, this system was slow and prone to error. The errors resulted inefficiencies and reduced effectiveness.

Multi-Wing approached Concentrix with clear objectives. They wanted an efficient, centralised, single source of information. After several discussions with experts at Concentrix, both companies agreed that Sage SalesLogix was the best fit solution.

The benefits of the new CRM system have been significant. Staff can now work remotely, communication has improved and there have been significant time savings, enabling staff to work more effectively with fast, easy access to all the information which they need.

The new Sage SalesLogix Case Study is now available on the Concentrix website.

Concentrix Customer Surgery – November 2008

Concentrix  is holding a Customer Surgery on Wednesday 5^th November.

Our surgery last month was oversubscribed so we have given priority to those who we couldn’t fit in. Consequently, there are fewer appointments than usual available. If you are an existing customer and wish to attend, please get in touch as soon as possible.

As usual, we will have experts available to cover Sage CRM, SalesLogix, Microsoft Dynamics CRM and GoldMine Premium Edition. We will also have staff available to discuss any business solutions issues.

To book your place either email [email protected] or call 01509 410500.

Not receiving the Service you would like from your CRM or business solutions provider?

Concentrix can help you.

Concentrix is an independent CRM and business solutions specialist based in Mountsorrel, Leicestershire. Founded in 1999, Concentrix has almost a decade of experience in helping companies to improve their efficiency and effectiveness.

Concentrix is one of the longest established Sage Business Partners in the East Midlands and one of only ten Partners in the UK who form the, much coveted, Sage "Circle of Excellence" for customer service. With our continued top positioning for sales of Sage & general IT business solutions, this places us amongst the top Sage Business Partners in the UK.

At Concentrix we pride ourselves on our exceptional levels of customer service, reliability and experience which is why we are the number one choice for so many companies.

To find out more about the services offered by Concentrix or how we can help you, please contact us on 01509 410500 or email [email protected]