Concentrix have made an addition to their selection of CRM Case Studies. The most recent case study looks at the implementation of Sage SalesLogix by Multi-Wing.
Multi-Wing is a precision-engineering company who specialise in the design and manufacture of high quality impellers. Practically all air-moving applications such as industrial ventilation fans, engine cooling fans, heating coils and cooling coils have an impeller at their heart.
Multi-Wing believes business is about people, and provides unprecedented levels of customer service, engineering support and professionalism. Providing a consistent first-class service and maintaining a strong customer-base is key to Multi-Wings success.
Before implementing Sage SalesLogix, Multi-Wing used various spreadsheets and an ageing database to manage its sales and customer service processes. However, this system was slow and prone to error. The errors resulted inefficiencies and reduced effectiveness.
Multi-Wing approached Concentrix with clear objectives. They wanted an efficient, centralised, single source of information. After several discussions with experts at Concentrix, both companies agreed that Sage SalesLogix was the best fit solution.
The benefits of the new CRM system have been significant. Staff can now work remotely, communication has improved and there have been significant time savings, enabling staff to work more effectively with fast, easy access to all the information which they need.
The new Sage SalesLogix Case Study is now available on the Concentrix website.
Comments