Concentrix has developed a Membership Management System for clubs and sporting bodies. Based on Sage CRM, the system makes it easier for organisations to manage its members. Sage CRM is a globally recognised powerful and flexible CRM system used by thousands of businesses and organisations throughout the UK. Concentrix has adapted Sage CRM to meet the needs of clubs and sporting bodies, so they can:
- Manage clubs and individual members along with a full view of events, training and payments
- Follow the participation of individuals throughout their involvement in the club
- Provide a self-service website to allow members to login from home and access the service at their convenience
- Produce reports on all members and affiliates to provide information on overall membership status
- Manage, analyse and report on Key Performance indicators (KPIs)
- Find and access information quickly
The system can be significantly customised so that it will meet the precise requirements of every organisation. However, the basic framework of the system should provide enough scope for the majority of clubs and sporting organisations. The Standard functionality includes the following:
Membership
Once an individual has joined a club, the Membership Management System will automatically assign them a membership number.
Calendar
The system has a calendar embedded within it. This provides the ability to insert any events or activities relating to your organisation.
Payment History
Within the system there are different types of payment option available, in order to accommodate different types of membership.
Documents Area
This area is extremely useful as a store of information.
Venues Area
This section shows all of the venues a club has an affiliation with.
Self-Service
Members also have access to a self-service area which gives them the ability to change certain aspects of their details. However the aspects which they can change are defined by the organisation.
The Benefits to You, Your Members, Your Club and Your Sport:
The Concentrix Membership Management System will improve the efficiency and effectiveness of each organisation through increasing the consistency of member information as well as access to it. What’s more, it will enable you to quickly analyse, manage and synchronise your activities across all points of contact. The system is easy to use and has a wide variety of features and functions which will help you build stronger relationships with existing members, target new members more effectively and drive your organisation forward. The system has a number of different benefits including:
- It enables you to build and strengthen your relationships with members, keeping them interested active and involved
- Increase your club-wide awareness of members needs
- Provides access to the system anywhere in the world, providing you have an internet connection
- Manage and track all current and historical membership details
- Deliver superior service to members
- Monitor data proactively
For more information about the Concentrix Management System, please contact Concentrix on 01509 410500 or email [email protected]
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