CRM UK - the official blog of the CRM specialists at TSG

New Easy-Start Gold Mine Premium Edition case study published

Concentrix have published a new case study which considers Synergy’s implementation of Concentrix's Easy-Start for GoldMine Premium Edition.

Synergy Print Management specialise in graphic design, marketing and print project management. Located within the heart of the Midlands, Synergy provides a national service which draws on UK and European suppliers.

Founded in 1999, Synergy works with a wide range of companies – from blue chips, through to local businesses. Operating in a highly competitive market, the success of the company has largely been facilitated by the dedicated team who provide outstanding customer service.

Previously, Synergy handled their marketing and customer service process by using a combination of spreadsheets and Outlook. However, Synergy wanted to improve the organisation of their processes, run their own email marketing campaigns and offer new services to their existing customers in a regular yet subtle way.

Synergy realised that a CRM system, correctly deployed would provide them with all of the features which they required. Having considered a variety of CRM solutions, GoldMine Premium Edition made their shortlist quickly. Concentrix’s Easy-Start solution for GoldMine offered a quick, convenient, cost effective deployment.

The benefits of the CRM system included improved communication, productivity and effectiveness.

Please click here to view the new Synergy Print case study.

Sage SalesLogix, new case study published

Concentrix have made an addition to their selection of CRM Case Studies. The most recent case study looks at the implementation of Sage SalesLogix by Multi-Wing.

Multi-Wing is a precision-engineering company who specialise in the design and manufacture of high quality impellers. Practically all air-moving applications such as industrial ventilation fans, engine cooling fans, heating coils and cooling coils have an impeller at their heart.

Multi-Wing believes business is about people, and provides unprecedented levels of customer service, engineering support and professionalism. Providing a consistent first-class service and maintaining a strong customer-base is key to Multi-Wings success.

Before implementing Sage SalesLogix, Multi-Wing used various spreadsheets and an ageing database to manage its sales and customer service processes. However, this system was slow and prone to error. The errors resulted inefficiencies and reduced effectiveness.

Multi-Wing approached Concentrix with clear objectives. They wanted an efficient, centralised, single source of information. After several discussions with experts at Concentrix, both companies agreed that Sage SalesLogix was the best fit solution.

The benefits of the new CRM system have been significant. Staff can now work remotely, communication has improved and there have been significant time savings, enabling staff to work more effectively with fast, easy access to all the information which they need.

The new Sage SalesLogix Case Study is now available on the Concentrix website.

Concentrix Customer Surgery – November 2008

Concentrix  is holding a Customer Surgery on Wednesday 5^th November.

Our surgery last month was oversubscribed so we have given priority to those who we couldn’t fit in. Consequently, there are fewer appointments than usual available. If you are an existing customer and wish to attend, please get in touch as soon as possible.

As usual, we will have experts available to cover Sage CRM, SalesLogix, Microsoft Dynamics CRM and GoldMine Premium Edition. We will also have staff available to discuss any business solutions issues.

To book your place either email [email protected] or call 01509 410500.

Not receiving the Service you would like from your CRM or business solutions provider?

Concentrix can help you.

Concentrix is an independent CRM and business solutions specialist based in Mountsorrel, Leicestershire. Founded in 1999, Concentrix has almost a decade of experience in helping companies to improve their efficiency and effectiveness.

Concentrix is one of the longest established Sage Business Partners in the East Midlands and one of only ten Partners in the UK who form the, much coveted, Sage "Circle of Excellence" for customer service. With our continued top positioning for sales of Sage & general IT business solutions, this places us amongst the top Sage Business Partners in the UK.

At Concentrix we pride ourselves on our exceptional levels of customer service, reliability and experience which is why we are the number one choice for so many companies.

To find out more about the services offered by Concentrix or how we can help you, please contact us on 01509 410500 or email [email protected]

Tableau Demonstration Videos Now Available

Concentrix has produced two demonstration videos about Tableau. The first is a ten minute overview of Tableau, and the second looks at Tableau’s maps functionality.

Being CRM and business management software specialists means Concentrix spends a lot of time working with business data. This is why we’re so keen on Tableau, as it offers powerful, fast and easy visual data analysis and business intelligence. There’s nothing else available to match it. We’re configuring it to work with all our key products, such as Sage CRM, Sage SalesLogix, the Sage 200 suite of products, Microsoft Dynamics CRM and Goldmine Premium Edition.

Think about software that everyone knows about and nearly everyone uses. Software applications that have really influenced the workplace, such as Adobe Acrobat or Microsoft Excel.  Applications like these tend to have a great idea behind them, plus they are easy to use and provide significant benefits for little effort.

We believe Tableau has a big chance of changing the way people work, which is why Concentrix is keen to deliver it to the UK market. In fact, Tableau could well become ubiquitous in the worlds of CRM, Accounts, and business management software.

Coming back to the demonstration videos, the overview of Tableau, gives a general idea of how the software works, how powerful Tableau is and how easy it is to use. The Tableau Maps demonstration shows how you can use the software to present and overlay data on geographical maps, from an international scale right down to UK post-code level.

To take a look at the videos, or to find out more about Tableau, visit the Tableau section of our website, or feel free to contact Concentrix. Note the Tableau demo’s are free to download – there’s no registration needed and we don’t ask for your details.

Concentrix provides leading brand hardware.

As a result of their recent acquisition of Taylor Made Technology, Concentrix are now a one-stop-shop for CRM, accounting, business management and supporting IT. Additionally, Concentrix can now provide you with hardware solutions.

Concentrix can source any brand of hardware required by their clients. However, they pride themselves on their close working relationships with their key suppliers. They believe that the relationships they have enable them to provide their customers with the best products in class as well as an unrivalled level of knowledge from their support team. Concentrix have excellent relationships with the following suppliers: Hewlett Packard, Sony and LG.

All of these suppliers are big players in the industry in which they operate. Hewlett Packard delivers vital technology for business and life. Sony has an exceptional reputation worldwide for quality and value and LG is a global leader for its innovative digital products. Concentrix believes that the correct hardware coupled with their knowledge and customer service, will provide their customers with an experience unrivalled within the industry.

For more information about any of the hardware solutions provided by Concentrix, please contact us on 01509 410500 or email [email protected]

Concentrix Distributes Groundbreaking Data Analysis Tool in UK

UK business management software specialist Concentrix Ltd is distributing Tableau, a powerful visual data analysis and business intelligence solution.

Originally developed at Stanford University in the US, Tableau is being used by a wide variety of business decision makers, helping them to reach decisions up to 20 times quicker.

Concentrix believes Tableau will bring significant benefits to their existing customer base, as well as new customers. The software can work with an almost unrestricted amount of data from nearly any source, such as information held in CRM, Accounts or ERP systems. Tableau also allows non-technical staff to display complex data in easily understandable forms, and because it displays data in ways the human brain prefers data to be displayed, Tableau provides a clear, quickly comprehensible in-depth analysis of what’s happening within a business.

Concentrix is distributing Tableau, because it fits in well with their portfolio of CRM and business management solutions because it can link directly to the data held within them. Tableau is also a major breakthrough in its own right - you don’t need any high level technical skills or have to go on a lengthy course to use it, and the results it provides are outstanding.

Because Tableau can look at multiple data sources in many different perspectives, it can uncover meaningful relationships which would otherwise have remained hidden. But a variety of other Business Intelligence (BI) and data analysis solutions have been around for a while now, and have by no means achieved widespread adoption.

The problem with many BI and data tools is that they’re hard work - difficult to use, interpret, and cost far too much. But Tableau is quick to set up, extremely cost-effective, and anyone who can use Excel can quickly get to grips with Tableau. The software itself is also intelligent, and actually helps users display data in the most appropriate form for the brain to comprehend.

Tableau is available from Concentrix as a stand-alone application or as a web-based server version. There’s also Tableau Reader, which is a free application to enable anyone to look at Tableau results.

Background Information

Today, Concentrix is a one-stop-shop for CRM, accounting, business management and supporting IT. So, as well as CRM and Sage software, Concentrix also supplies leading brand hardware and IT solutions. These include products from Hewlett Packard, Sony and LG Electronics. Plus, Concentrix provides a comprehensive range of support services, CRM and Sage software training, courses, upgrades, advice and consultancy. In other words, Concentrix provides complete solutions: software, hardware and supporting services.

For more information about Tableau, contact Concentrix on 01509 410500 or email [email protected].

GoldMine Upgrades

The latest upgrades for Goldmine Corporate Edition and Goldmine Premium Edition are now available from Concentrix. As long as you have a valid maintenance agreement with FrontRange Solutions, the upgrades are free.

·         If you’re a Concentrix GoldMine Corporate Edition customer you can now download GoldMine Corporate Edition version 7.5.1.

·         If you’re a  Concentrix Goldmine Premium Edition customer, you can download GoldMine Premium Edition version 8.0.3.

You can download the setup files through the NetUpdate facility.  For more information, please contact Concentrix on 01509 410500 or email [email protected]

Important information for Sage 50 Construction customers

Concentrix has received an announcement from Sage about Sage 50 Construction compatibility with Sage 50 Accounts 2009. It applies to any existing Sage 50 Construction customer who is considering upgrading to either Sage 50 Accounts 2009 or Sage 50 Payroll 2009.  It also applies any customer who purchases Sage 50 Construction new and wishes to use it with Sage 50 Accounts 2009.

Sage has announced that in order to ensure continued compatibility with the annual release of Sage 50 Accounts and Sage 50 Payroll, they will be releasing a new version of Sage 50 Construction (version 11.53).  However, due to integration requirements with Sage 50 Payroll 2009, this new version of Sage 50 Construction will not be dispatched until after the Sage 50 Payroll 2009 has been released (which is due early November 2008).

This new version of Sage 50 Construction, version 11.53, will be released in November 2008.  In the meantime existing customers will need to ensure that they do not upgrade the existing Sage 50 Accounts installation to Sage 50 Accounts 2009, as this will result in a number of technical issues affecting their Sage 50 Construction product.  In addition any customer purchasing Sage 50 Construction for the first time should not install this with Sage 50 Accounts 2009 until this new version of Construction is released.

Please note if this announcement is relevant to you, you will receive full details direct from Sage. However if you are a current Concentrix customer or former Taylor Made Technology (TMT) customer and feel this applies to you, please don’t hesitate to contact Concentrix if you have any queries.

GoldMine Premium Edition and Goldmine Corporate Edition Upgrades

FrontRange Solutions, the manufacturers of the GoldMine suite of CRM software, has announced that upgrades are now available for GoldMine Premium Edition and Goldmine Corporate Edition.

For Concentrix customers running Goldmine Premium Edition, as long as you have a valid maintenance agreement with FrontRange Solutions, you can upgrade to GoldMine Premium Edition version 8.0.3, which is available for free download.

Similarly for  Concentrix customers running Goldmine Corporate Edition, as long as you have a valid maintenance agreement with FrontRange Solutions, an upgrade to GoldMine Corporate Edition version 7.5.1 is now available for free download.

You can download this latest setup file through the Concentrix NetUpdate facility.  Or, you can request a direct link from the Concentrix support team. Or of course if you have any queries, please don’t hesitate to contact Concentrix support.