CRM UK - the official blog of the CRM specialists at TSG

Sage CRM – new case study published

Concentrix has issued an addition to its selection of CRM case studies. The latest case study looks at The REaD Group Plc, and their deployment of Sage CRM.

The REaD Group Plc supplies data suppression products which improve the accuracy, dynamism and security of data for direct marketing.  Used by both business-to-consumer and business-to-business marketers, its market-leading products include the Gone Away Suppression File (GAS), GAS Reactive, The Bereavement Register (TBR) and suppressiononline.com.

Founded in 1991, The REaD Group Plc is synonymous with the development and supply of innovative, high-quality products which help direct marketers ensure their mailing lists are clean.

Before implementing Sage CRM, The REaD Group Plc had been using a well-known contact management system. However, the company found the functionality and flexibility of the contact management system limited, and the product was unable to fulfill their business requirements. There were also several other key areas that needed to be addressed, including the way certain tasks were being carried out, duplication of effort, access to data, the need for a centralized data source, and effective reporting.

The REaD Group Plc case study looks at how the company progressed from contact management software to a multifunctional, company-wide, 40-user Sage CRM system.  It provides a useful and realistic look at an implementation of Sage CRM, from the reasons the company first started looking at CRM software and project objectives, to choosing a supplier, the CRM solution and results.

The new Sage CRM case study is available on the Concentrix website, along with several others. We can also email you a pdf of the case study if required.

Links:

Sage CRM Case Study - The REaD Group Plc

Sage CRM

CRM Case Studies

Easy-Start Package for GoldMine Premium Edition CRM software

In mid-2007, FrontRange Solutions released GoldMine Premium Edition in the UK. Since its release, this innovative CRM solution has established itself as one of the strongest forces in the CRM market.

To help companies get started with GoldMine Premium Edition, Concentrix has released an Easy-Start Package for the software. Including 5 user-licences, the Concentrix Easy-Start Package for Goldmine Premium Edition is aimed at small and medium sized businesses that need a quality CRM system implemented quickly, effectively, and with minimal disruption to their business. The package means that UK companies can have this popular CRM product working profitably for their businesses in just a week.

The GoldMine suite of CRM solutions has a large and loyal customer base, and for good reason: Goldmine software has always offered powerful CRM functionality combined with ease of use and value for money. GoldMine Premium Edition builds on the success of previous versions of GoldMine, offering enhanced functionality, flexibility and a state-of-the-art user interface. Ideal for small and medium sized business, GoldMine Premium Edition helps companies manage all aspects of their business relationships. It offers a complete marketing, sales and customer service management solution. 

GoldMine Premium Edition has a range of tools and features to save time and make your staff more efficient. To get the most from these tools, the Concentrix Easy-Start Package for GoldMine Premium Edition includes configuration of the software specifically to your business requirements. In other words, Concentrix will make the software work how your business needs it to work.

Concentrix has priced its Easy-Start Package for GoldMine Premium Edition extremely competitively, with the cost including a business assessment, licences, data import, installation configuration, user training, maintenance and support, plus a free system review after two months.

For more information about the Easy-Start Package for GoldMine Premium Edition, or any other Concentrix CRM solution, call 01509 410500 or email [email protected].

New GoldMine Premium Edition Case Study

GoldMine Premium Edition from FrontRange Solutions has become one of the most popular CRM products that Concentrix supplies. A few years ago, one of our customers, The Tile Warehouse, implemented GoldMine Standard edition.   GoldMine Standard Edition served the company well, significantly improving its internal processes and bringing benefits to their suppliers as well as customers.

The company wanted to build on the success of GoldMine Standard Edition, which although a valuable asset to the company, had become dated, lacking in many of the features and benefits available in other, more modern CRM software.   So, in 2007, The Tile Warehouse upgraded to GoldMine Premium Edition. The key objectives of this upgrade were to enable the company to take advantage of GoldMine Premium Edition’s enhanced features, its new user interface and extra functionality.

After using GoldMine Premium Edition for several months, The Tile Warehouse agreed to Concentrix developing a case study on their CRM project, which we released this week.

The case study provides a realistic look at a CRM project, giving a useful example of GoldMine CRM software implementation in practice. It looks at The Tile Warehouse’s business, CRM project objectives, the implementation process and results.

The new GoldMine Premium Case Study is available on the Concentrix website, along with a selection of other CRM case studies we’ve developed. We can also email you a pdf of the case study if required.

Links:

GoldMine Premium Case Study

GoldMine Premium Edition

CRM Case Studies

Concentrix Customer Surgery July 2008

The next Concentrix Customer Surgery is on Friday, July 4th 2008. So, if you’re a Concentrix customer and would like an hour’s one-to-one consultancy about CRM, please get in touch to reserve your place.

As usual, we will have experts available to cover Sage CRM, SalesLogix, Microsoft Dynamics CRM and GoldMine Premium Edition, and are happy to discuss any topic related to these products. Concentrix runs the surgeries monthly as a free service to our customers. The aim is to help you get the very best from your CRM system and maintain close working relationships with everyone we do business with. For example, in recent customer surgeries we’ve discussed technical queries, questions on workflow, CRM software upgrades, new product releases and so on.

So, if you would like to visit us on the 4th July, please book in advance (before Wednesday 2nd July), and let us know if you have a preferred time. Also please let us know if you have any particular topics you want to cover. Just email us or call 01509 410 500. We look forward to hearing from you!