CRM UK - the official blog of the CRM specialists at TSG

Have a question about CRM? Contact Concentrix: Independent CRM Specialists.

Do you have a question about Customer Relationship Management (CRM)? Are you thinking about a new CRM system or changing CRM software? If so, contact Concentrix: our experts are on-hand to answer your queries.

As one of the UK’s leading independent CRM specialists, Concentrix is ready to discuss any aspect of CRM with you: from choosing the right software to project planning, implementation and much more. And of course we’ll answer queries about Sage CRM, Microsoft Dynamics CRM, FrontRange's GoldMine Premium Edition, Sage SalesLogix, or other CRM software solution.

And don’t forget Concentrix has a number of CRM Case Studies, guides and white papers available. Recently, our most popular CRM Downloads have been ‘How to Get Started with CRM: A Guide for Small and Medium-Sized Businesses’ and ‘Getting CRM right: A Project Methodology for Effective CRM Implementation’.

So, if you have a question about CRM or would like a copy of a CRM whitepaper, please get in touch!

Download of the week on MyCustomer

Following on from the earlier post about the latest Concentrix free guide “"How to Get Started with CRM – a Guide for Small and Medium-Size Businesses" – we’re pleased that the guide has been made ‘Download of the Week’ on the highly respected website MyCustomer.com.

MyCustomer.com, from SiftMedia, is a leading online resource centre for customer management professionals in B2B and B2C markets. Please note that the companies Concentrix and Sift Media are not in any way affiliated.

How to Get Started with CRM: A Free Guide

Customer Relationship Management (CRM) systems are no longer the domain of large corporations. They are increasingly being used by small and medium-sized business to help them grow, improve efficiency and business processes. 

However, staff at Concentrix have often had comments from small and medium sized businesses that the hardest part of implementing a CRM system was getting the project started in the first place - before they even contacted a CRM provider. In response to this, we’ve developed a free guide "How to Get Started with CRM – a Guide for Small and Medium-Size Businesses".

The guide discusses the key factors to consider when undertaking a CRM project; what to do first, setting objectives, developing KPI’s and performing a business assessment, choosing between hosted and on-premise, planning the implementation, potential pitfalls and much more. Although aimed at small and medium-sized companies, the guide will also be useful to those in larger companies, or divisions of larger businesses.

For further information about the guide, or to request a pdf copy, please contact us. 'How to Get Started with CRM' is also available for free download on the leading CRM and customer service community website MyCustomer.com, here.