CRM UK - the official blog of the CRM specialists at TSG

Exclusive offer from Concentrix

Concentrix are currently providing their customers with an exclusive offer, until 30^th September 2008 there are significant discounts available when upgrading from GoldMine Corporate Edition to GoldMine Premium Edition. We are offering savings of over £200 per user.

Upgrade licences from GoldMine Corporate Edition to GoldMine Premium Edition are usually £255 each and new GoldMine Premium licences are usually £395. However, with a minimum of five users, we can offer existing GoldMine Corporate Edition customers upgrade and additional licences of GoldMine Premium Edition for just:

• 5 to 10 users – £215 per licence
• 11 to 25 users - £200 per licence
• 25 to 50 users - £190 per licence
• 51+ users - £180 per licence

You can also order a combination of upgrades and new licences. This makes it a great time to move up to GoldMine Premium Edition and bring real benefits to your business.

To take advantage of these discounts, please call Concentrix on 01509 410 500 or email: [email protected].

Offer for customers upgrading from GoldMine Standard Edition to Premium Edition

Concentrix is currently offering significant discounts to existing customers upgrading from Goldmine Standard Edition to GoldMine Premium Edition. We are offering potential savings of up to £170 per user.

GoldMine Premium Edition is the replacement for GoldMine Standard Edition, which has now been discontinued, subsequently making it a natural progression for your business.

Upgrade licences from GoldMine Standard Edition to GoldMine Premium Edition are usually £315 each and new GoldMine Premium licences are usually £395. However, with a minimum of five users, we can offer existing GoldMine Standard Edition customers upgrade and additional licences of GoldMine Premium Edition for just £225 per licence.

What’s more, you can order a combination of licences – upgrades and new. This makes it a great time to move up to GoldMine Premium Edition and bring real benefits to your business.

Please note this offer is exclusive to Concentrix and is valid until 30^th September 2008. After this date the licence price will return to the full rate. Maintenance will remain at £79 per user.

To take advantage of this offer or to find out more please call Concentrix on 01509 410 500 or email: [email protected].

If you want to get to grips with the look, feel, features and functions of GoldMine Premium Edition, Concentrix are providing you with an online demonstration of GoldMine Premium Edition called TestDrive GoldMine. With the test-drive, It doesn't matter if you've used previous versions of GoldMine, never had the opportunity to use it before, or just want to try before you buy: there's no better way to get to know CRM software than to start using it. To start using GoldMine Premium Edition, just click here. 

For more information about TestDrive GoldMine please contact Concentrix on 01509 410 500 or email: [email protected].

Try GoldMine Premium Edition Software for Free!

Want to try one of the most popular CRM software packages Concentrix supplies? In your own time, at your own pace, with no installs or unlock codes? 

Currently Concentrix has a free online demo of GoldMine Premium Edition. It’s an internet based, working version of the software called GoldMine Premium Edition TestDrive. This provides you with the opportunity to evaluate whether Goldmine Premium Edition would be beneficial to your business without having to buy licences or install it.

In order to enable you to make a realistic assessment of the software, Goldmine TestDrive is pre populated with data. And because not everyone who is interested in GoldMine has used it before, there’s a guide which will help you through any sections/areas which you don’t understand.

It therefore doesn't matter if you've used previous versions of GoldMine, never had the opportunity to use it before, or just want to try before you buy, there is no better way to get to know CRM software than to start using it.

GoldMine provides you with a powerful, functional and affordable CRM solution and this is what has contributed to its vast, loyal customer base. The GoldMine Premium Edition builds on earlier versions of the software and has continued to maintain its status as a high quality yet cost effective CRM solution.

In order to answer all the questions you have about FrontRange GoldMine and to start using it for free, just click here.  For all other information about Goldmine products please call Concentrix on 01509 410500 or email [email protected].

CRM Training from Concentrix

Are you using your CRM system to its full potential? If not, Concentrix can help you.

As an independent CRM specialist,  a Microsoft Gold Certified Business Partner, an Accredited Sage Business Partner and FrontRange Premier Partner, Concentrix believe that CRM training is a key component of the successful implementation of any CRM system. Poor user uptake is often caused by gaps in knowledge. It has been suggested that even if there is a good user uptake, many companies do not use their CRM system to its full potential. If this applies to your company, you may not be taking full advantage of your investment.

If you want to maximise the value of your investment – CRM training will enable you to do this. Concentrix provides flexible training packages which provide users and administrators alike with the knowledge to realise the full potential of their CRM solution thus enabling them to capitalise on the investment.

Concentrix provides training either onsite at your office, or within their CRM training suite. The Concentrix training suite is located within their head office in Mountsorrel, Leicestershire and is equipped with all the latest technology. Visitors to the suite have said, “It provides ideal conditions to learn in, as it takes individuals away from the hustle and bustle of the office, allowing them to focus on the task in hand.”  Concentrix can also provide bespoke training which is tailored to the needs of your company. Trainers can work with you to develop an agenda which will help your staff to understand the key concepts of your solution.

So, to ensure you are using your CRM system to its full potential or to discuss a bespoke training session contact Concentrix on 01509 410500 or email [email protected].

What is GoldMine CRM?

Whether your objectives are to make your marketing more effective, increase your sales close rate or improve your customer satisfaction, GoldMine CRM software from FrontRange Solutions can help you to create customers for life, by redefining your customer relationships. With a variety of different solutions available, GoldMine can cater for the specific CRM needs of your company.

If you find it difficult to keep a hand on all your customer information, GoldMine Premium Edition can enable you to consolidate it into one concise, convenient location. This subsequently results in your customer receiving a better service, as all of your employees will have access to the same information regardless of what team they are in. Empowering your team with this information will make them more motivated when talking to potential or existing clients, thus helping them to close deals with more conviction. Missed opportunities are something which every company needs and wants to reduce, and GoldMine Premium Edition can help you to convert more opportunities by capitalising on data you already have. 

GoldMine Corporate Edition focuses on customer relationships; this could be what you need if you want to reduce the repetitiveness of routine tasks and increase the motivation and productivity of your workforce. GoldMine Corporate Edition could also help your company to identify substantial opportunities and significantly improve efficiency.

Having supplied the software for almost a decade, Concentrix is a key vendor for FrontRange GoldMine within the UK. Concentrix is able to cater for the specific needs of your business and subsequently offer a range of pricing options.

For more information on the price and costs of maintenance, support, implementation or training of GoldMine, please call Concentrix on 01509 410500 or email [email protected].

The Concentrix Easy-Start Package for Microsoft Dynamics CRM

It is clear that companies are realising the importance of having an effective CRM system, however many are unsure as to the software which will best suit their needs. Added to this are issues concerning cost, timescale and disruption which are acting as barriers. This is where Microsoft Dynamics CRM can help. If you are familiar with these issues, the Concentrix Easy-Start Package for Microsoft Dynamics CRM provides the answer to your problems.

If you are a small company thinking of investing in CRM software, the Concentrix Easy-Start Package for Microsoft Dynamics CRM will provide you with maximum efficiency and effectiveness with minimal inconvenience, allowing you to start seeing the benefits of CRM technology as quickly as possible. Microsoft Dynamics CRM enables companies to manage all aspects of their business relationships, offering a complete marketing, sales and customer service management solution, thus subsequently increasing customer loyalty.

The Concentrix Easy-Start Package for Microsoft Dynamics CRM includes configuration and installation of the software to the businesses specific requirements, thus tailoring the package to perform the precise functions that the company needs. The cost also includes a business assessment, licenses, data import, Microsoft Software Maintenance for two- years, CRM system requirements workshop, data import, user training, three-months full access to Concentrix self-service and telephone support, and an on-site system review after two-months. For more information about the Concentrix Easy-Start Package for Microsoft Dynamics CRM, call 01509 410500 or email [email protected].

Have a question about CRM? Contact Concentrix: Independent CRM Specialists.

Do you have a question about Customer Relationship Management (CRM)? Are you thinking about a new CRM system or changing CRM software? If so, contact Concentrix: our experts are on-hand to answer your queries.

As one of the UK’s leading independent CRM specialists, Concentrix is ready to discuss any aspect of CRM with you: from choosing the right software to project planning, implementation and much more. And of course we’ll answer queries about Sage CRM, Microsoft Dynamics CRM, FrontRange's GoldMine Premium Edition, Sage SalesLogix, or other CRM software solution.

And don’t forget Concentrix has a number of CRM Case Studies, guides and white papers available. Recently, our most popular CRM Downloads have been ‘How to Get Started with CRM: A Guide for Small and Medium-Sized Businesses’ and ‘Getting CRM right: A Project Methodology for Effective CRM Implementation’.

So, if you have a question about CRM or would like a copy of a CRM whitepaper, please get in touch!

Download of the week on MyCustomer

Following on from the earlier post about the latest Concentrix free guide “"How to Get Started with CRM – a Guide for Small and Medium-Size Businesses" – we’re pleased that the guide has been made ‘Download of the Week’ on the highly respected website MyCustomer.com.

MyCustomer.com, from SiftMedia, is a leading online resource centre for customer management professionals in B2B and B2C markets. Please note that the companies Concentrix and Sift Media are not in any way affiliated.

How to Get Started with CRM: A Free Guide

Customer Relationship Management (CRM) systems are no longer the domain of large corporations. They are increasingly being used by small and medium-sized business to help them grow, improve efficiency and business processes. 

However, staff at Concentrix have often had comments from small and medium sized businesses that the hardest part of implementing a CRM system was getting the project started in the first place - before they even contacted a CRM provider. In response to this, we’ve developed a free guide "How to Get Started with CRM – a Guide for Small and Medium-Size Businesses".

The guide discusses the key factors to consider when undertaking a CRM project; what to do first, setting objectives, developing KPI’s and performing a business assessment, choosing between hosted and on-premise, planning the implementation, potential pitfalls and much more. Although aimed at small and medium-sized companies, the guide will also be useful to those in larger companies, or divisions of larger businesses.

For further information about the guide, or to request a pdf copy, please contact us. 'How to Get Started with CRM' is also available for free download on the leading CRM and customer service community website MyCustomer.com, here.

Sage CRM – new case study published

Concentrix has issued an addition to its selection of CRM case studies. The latest case study looks at The REaD Group Plc, and their deployment of Sage CRM.

The REaD Group Plc supplies data suppression products which improve the accuracy, dynamism and security of data for direct marketing.  Used by both business-to-consumer and business-to-business marketers, its market-leading products include the Gone Away Suppression File (GAS), GAS Reactive, The Bereavement Register (TBR) and suppressiononline.com.

Founded in 1991, The REaD Group Plc is synonymous with the development and supply of innovative, high-quality products which help direct marketers ensure their mailing lists are clean.

Before implementing Sage CRM, The REaD Group Plc had been using a well-known contact management system. However, the company found the functionality and flexibility of the contact management system limited, and the product was unable to fulfill their business requirements. There were also several other key areas that needed to be addressed, including the way certain tasks were being carried out, duplication of effort, access to data, the need for a centralized data source, and effective reporting.

The REaD Group Plc case study looks at how the company progressed from contact management software to a multifunctional, company-wide, 40-user Sage CRM system.  It provides a useful and realistic look at an implementation of Sage CRM, from the reasons the company first started looking at CRM software and project objectives, to choosing a supplier, the CRM solution and results.

The new Sage CRM case study is available on the Concentrix website, along with several others. We can also email you a pdf of the case study if required.

Links:

Sage CRM Case Study - The REaD Group Plc

Sage CRM

CRM Case Studies